Ordered a brides dress made to order. The size was actually perfect although it didn't fit her body shape, but they cut the dress 6 inches too short.
They ask you to measure height straight down. Bride measured 54" from Hollow (front neck) to floor. Dress measured 52" when pulled straight down. Wedding dresses flare out so they need to be much longer to allow for the volume.
They responded and said that I measured wrong. I argued. Finally they offered 15% refund, then 25%, then 35%. I'd paid by PayPal, so I started a claim.
Then they offered 40% and I keep the dress or 100% refund after I mailed the dress to them and they would INSPECT THE DRESS and not pay me anything if they found anything that would not pass.
I accepted the 40%.
Product or Service Mentioned: Jjshouse Dress.
Monetary Loss: $330.