I ordered some dresses bigger than my required size due to siz9ng system. Arrived in the worst packaging for expensive dresses.
Tried to return them. Contacted their customer service rep, Jessica Liao responded. Quite a few times actually. Then when I asked for address to return items I got the usual run around of "never received email, which email did you send it to".
Even though you make first contact with them for the return policy. It's easy to place an order and for them to take your money but not easy at all if you are not satisfied with item and want a refund.
DO NOT DEAL WITH THIS COMPANY IF YOU ARE LARGER THAN A SUB ZERO. The quality is awful and their policy is quite simply to ripped people off.
Product or Service Mentioned: Jjshouse Dress.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $288.
Preferred solution: Full refund.
JJsHouse Cons: All.