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#3154

Refund and return label.Can I get a return label and refund? Why can't I call a U.S. number?

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by #2046560

Why cannot I find a phone number for a return request in the United States. I need to return my dress which is too small in the armpits this is getting very aggravating

by #1923358

I received my dress today and it is too small, how can I return it? How do I submit a return request?

by #1715223

According to the JJsHouse return policy, the steps are as follows:
  • Submit a return request at Contact Us to Customer Service within 7 days of receiving the order. Please include the reason for your return and photographs for verification.
  • Once the request is approved, JJsHouse should send a return form which needs to be included with the return.
  • When JJsHouse receives the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
  • Once confirmed, the refund should be credited back to the original payment method within 10-15 days (the processing time depends on the payment method and bank).
The company is headquartered in Hong Kong, so they provide only Hongkongese phone number on their website.

by #1470155

Order#574341****I ordered 4 junior bridesmaid dresses for my daughter to try. One of the dresses was a double quantity; therefore there were 5 in all. I want to return 4 of the dresses. They are folded back in their ordinal bags with tags intact and ready to go. We kept the one (KLY10557) and had it altered in length. It's perfect.Please send me the return label for the box for my refund.I sent you an email previously right after delivery and never heard from you. I would like to take care of this return immediately.Thank you.Elizabeth Sullivan

by #1463692

I received my order. Unfortunately, it does not fit. I had to buy another dress for the event I need a return label for your dress. The invoice number is so Small and blurred I cannot read it. My phone is (206) 661-****. Please send a return label to LYNDA CANGEMI at 19409 U PlACE, LONG BEACH, WA (i don’ have a printer)

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Question:
#66686

Can I get my dress shipped out in 24 hours. Is the dress made or do they have to make it?

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by #2002741

According to JJsHouse shipping policy еhe shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 2-6 days for the shipment. The standard shipping takes 5-9 days. For details contact JJsHouse customer service via email at service@jjshouse.com or live chat option.

by #2066511

This is not true- I paid $19.00 for three day shipping. It shipped in 9/15 and I still don’t have my order. It was in customs in China and now customs in Tennessee. FedEx still can’t tell me when it will arrive. JJ’s House still hasn’t refunded my shipping that I paid extra for.

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Question:
#66661

How can i return my dress and I need my money back.

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Answer:
by #2002744

According to JJsHouse return policy to initiate the return process within 14 days upon receiving your item you should contact JJsHouse customer service. Submit a return request in My Orders. Please include the reason for return and photographs for verification. Once confirmed, the refund will be credited back to the original payment method within 7-10 days. Original shipping fee & return shipping fee will not be refunded.

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Question:
#65465

How can I get my refund.

This is my second time request answers about my refund. No response yet.

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Answer:
by #1996429

According to the JJsHouse help section, if you are not satisfied with your purchase, you should be able to request a refund within 14 days upon receiving your item.
To initiate the return process, please go to JJsHouse My Orders or contact JJsHouse customer service via the live chat at jjshouse.com/about/email.php?type=pre_sales. Once the return is confirmed, the refund should be credited back to the original payment method within 7-10 days.

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Question:
#63089

How do I get a return label for my shoe I order.

I never got an return label but they are too big so I want to return them never been worn.

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Answer:
by #1988473

According to JJHouse Support, in order to return you should follow the steps below:
  • Submit a return request in My Orders or Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification;
  • Once they have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form;
  • When they receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request;
  • Once confirmed, the refund will be credited back to the original payment method within 7-10 days.

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Question:
#58115

How can i returned a item.

Dress i ordered is to small for my daughter

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Answer:
by #1958351

According to the JJHouse return policy, if you need to return your product you should contact JJHouse Customer Service within 14 days upon receiving your item. A product should be in its original condition. You should obtain a "Product Return" form that must be included with your package.
Please note that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
You may try to reach out to JJHouse Customer Service:
  • using their live chat option.

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Question:
#56482

How do I order online.

Can't complete order

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Answer:
by #1950510

According to the JJHouse.com Help page, to make an order you should follow the steps below:
  • Step 1. Add some item(s) into your Shopping Cart:
    • Select the size, color or quantity if necessary;
    • Click on“ADD TO CART”.
  • Step 2. Check out when item selection is completed:
    • Click the VIEW MY CART button to review the item(s) selected and make some modifications if necessary;
    • Click on “CHECKOUT/CONTINUE CHECKOUT” if you are ready to place the order. Otherwise, click CONTINUE SHOPPING.
  • Step 3. Log in your JJ's House account:
    • Choose Sign In if you already have an account on our site;
    • Choose Checkout as Guest with your email account otherwise.
  • Step 4. Complete shipping and payment information:
    • Fill in the SHIPPING ADDRESS;
    • Select a SHIPPING METHOD;
    • Select a PAYMENT METHOD;
    • Fill in payment information;
    • Apply a Coupon Code (If available);
    • Click on “CONTINUE CHECKOUT”.
  • Step 5. Complete the purchase.

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Question:
#56164

If I order my dress today will have it in 8 days express?I am about to order my dress today 11-4-2020 will I receive in Sacramento by 11-13-2020 with express order?

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Answer:
by #1950508

According to the shipping information stated at jjshouse.com, each dress is made from scratch according to customers' specifications. They need 8-11 days for wedding party & special occasion dresses and 11-13 days for wedding dresses.
In addition to processing time, you should take into account shipping time. The company offers the following options:
  • Express shipping - 3-6 days to all major destinations;
  • Standard Shipping - 5-8 days to all major destinations;
  • Super Saving Shipping - 15-30 days to all major destinations.

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Question:
#55656

When is order #322433**** being delivered.

Ordered a wedding dress order #322433**** I cannot track anything your web site does not recognize any of my information JJs House has deducted payment from my bank. My Cell # is 239-295-****

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Answer:
by #1955798

According to the JJsHouse shipping policy, the total delivery time consists of the order processing time and shipping time. In most cases, the processing time takes up to 11 days. Shipping may take about 6 days.
To get more information about the status of your order, please contact the JJsHouse customer care team:
  • via the company's social networks.

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Question:
#42046

how can i get my refund.i ordered a dress for a wedding on 5/14/20 paid 139.00 for it . i normally wear a L to XL.

This dress did not arrive until 5/28/20. It came all the way to the floor. The picture on line is very disceiving it showed that the dress came just below the knee. You would have to be 6 ft tall for this dress to come below the knee.

i want a full refund.

But i cannot find a phone number to discuss this. I did a contact us and they have not even responded.

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Answer:
by #1875969

According to the JJsHouse refund policy, the company issues a full refund including shipping for any damaged, defective, or mis-shipped items. JJ's House should also issue a full refund of the cost of the returned product if you are not satisfied with your item.
To initiate the refund, please follow these steps:
  • Submit a return request at Contact Us to customer service within 14 days of receiving your order. Please include the reason for the return and photographs for verification.
  • Once JJsHouse has approved your request, you should be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
  • When JJsHouse receives the returned package, the item(s) should be inspected to ensure it is in the original condition and has the issues stated in the return request.
  • Once confirmed, the refund should be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).

Original shipping fee & return shipping fee should not be refunded.
To get more information about the JJsHouse refund policy, please contact the JJsHouse customer care team by phone at +8 52* 199 0571. There is also a live chat service on the JJsHouse contact us page.

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