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Top Question

Refund and return label.

Can I get a return label and refund? Why can't I call a U.S. number?

Irene Moore
According to the JJsHouse return policy, the steps are as follows:
  • Submit a return request at Contact Us to Customer Service within 7 days of receiving the order. Please include the reason for your return and photographs for verification.

  • Once the request is approved, JJsHouse should send a return form which needs to be included with the return.
  • When JJsHouse receives the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

  • Once confirmed, the refund should be credited back to the original payment method within 10-15 days (the processing time depends on the payment method and bank).
The company is headquartered in Hong Kong, so they provide only Hongkongese phone number on their website.

Order#5743419062I ordered 4 junior bridesmaid dresses for my daughter to try. One of the dresses was a double quantity; therefore there were 5 in all.

I want to return 4 of the dresses. They are folded back in their ordinal bags with tags intact and ready to go. We kept the one (KLY10557) and had it altered in length.

It's perfect.Please send me the return label for the box for my refund.I sent you an email previously right after delivery and never heard from you. I would like to take care of this return immediately.Thank you.Elizabeth Sullivan


I received my order. Unfortunately, it does not fit.

I had to buy another dress for the event I need a return label for your dress. The invoice number is so Small and blurred I cannot read it.

My phone is (206) 661-1471. Please send a return label to LYNDA CANGEMI at 19409 U PlACE, LONG BEACH, WA (i don’ have a printer)


The dress is too small and is damage. I would like a refund and a return label.


why hasnt my order been shipped

order 86441288788

Ann McDonald

According to Jjhouse shipping policy before your order is shipped, has to prepare your products, perform strict quality-control tests and package items carefully. After that standart shipping takes 3-8 days. You can also contact Jjhouse customer service by phone 852 81990571 or by email at


My mother-in-law Sheila Hansen

my mother-in-law and sister-in-law ordered my wedding dress and my bridesmaid dresses from your site on the 23rd we can not get an update on the progress we would like to know when our dresses will be in my wedding is May 4th

Irene Moore
According to the JJsHouse shipping policy, the delivery may take from 2 to 30 days depending on destination and shipping method. The company may also need a couple of days to process the order.

Normally the order tracking number is sent to customers when it is sent to delivery service. 

If you need more details about your order, please contact the JJsHouse customer care team.

The company contact information including their phone number, email address, and social media links is available on the JJsHouse Contacts tab on the Pissed Consumer website.


Where is jjs house located and where do returns go to


My dress it is wrong! !

Call me 317 667 7409. Plz call me!!!



by ThunderousCheetah154

Witam chciałbym się dowiedzieć na jaki adres mam wysłać buty do z zwrotu



by DismalPuffin

When will my order ship?


Super Saver Shipping Time to the US?

by TautRooster958

To anyone who ordered and got the Super Saver Shipping and lives in the US: how long did it take to get your order??? (I've been waiting 12 days so tracking updates after it was "processed through the Suzhou facility"



My measurements are bust is 42 and three quarters and my waist is 38 and half hips are 38 and three quarters what size is that


Order 2065104433

by ExclusiveMeerkat476

I would like to return this dress mot the true royal blue zipper gets stuck way too long does not look good I need a return label and this item removed from my charge t u.


Status of my return

by AnxiousGuineaPig961

On January 11 I returned by FedEx tracking No. 458574542388 a gray dress that didn’t fit me.

I agreed to receive a coupon for the value of the returned dress.

I have not received any news of the coupon. I would like to use it for the purchase of another dress that I am going to need for a birthday celebration.



When can I expect my dress. I paid for expedited shipment, it's been 8 days already?


Any updates??


About My delivery suppose to sender December 17 am lying resibe my shoes

My name is Maria c Nieves my6 order # 5925839567 my traking # KT132481275CN 102. Walnut st Freemansberg, PA 18017 . When I recibe my order


About item

by RashMaineCoon

I bought a dress from you, do you think i can change the color bc i change my mind


My recent order

When can I receive my order?


Wedding veil #35735 white 2 tier beaded edge elbow sequin i ordered 12-30-2018 my order # 3055414939.



by FrankChowChow

I need the address to send an order back. did not get a return label with my order.

I have made several requests for this.ticket# T7FCcf. order # 683669159.


Ordered a dress

I ordered a dress, filled up all the information. Name, address, email address, Visa card number, amount of dress abd shipping.

Then pushed the place order. How will I know if my order goes through?


when do I get my dress ?

by SlimHyena

I paid for the dress but I did not get a confirmation. I know they will ship it on my address # because they took it.


Where's my order?

by AnotherHedgehog919

To customer service representative! I ordered a mother of the groom dress on 6th October2018.

I paid for it on my credit card my son's wedding is in two weeks which is 27th October 2018. Please call me at 678 670 5733


My order

Hi, I'm supposed to receive my order today, Can you tell me why I still hasn't got my which I pad for?





I paid extra for shipping for 3 dayshipping. checked on order is still processing.


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