Santa Monica, California
Not resolved
3.0
Details
0 comments

TERRIBLE EXPERIENCE!!!!! I couldn't return a dress that was too small, instead they offered for me to take the dress to a tailor!!!!!!!

I needed a completely different size and they refused to compensate. Zero customer service and the process to file a "ticket" is very complicated to the point most people probably wouldn't. I don't understand how they have 5 stars. obviously their staff is writing the reviews.

DO NOT BUY from this store.

I ended up buying another dress and wasting my hard earned money on this. Such a frustrating experience I cannot even tell you how upset I am.

Product or Service Mentioned: Jjshouse Dress.

Reason of review: Poor customer service.

Monetary Loss: $250.

JJsHouse Cons: Refund policy, Hidden fees, Custom sizing not custom, Return policy.

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