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My Wife bought a dress from JJHouse and she did not like the way it looked. She did look at the return policy before ordereing and ordered the dress without any alterations.

Now she is trying to return it and they gave her a 10% discount on next purchase but stated they cannot refund for personalized items. Although every item says made to order but that is not in their stated refund policy. The FAQs kind of state that if you dig for it.

Basically there are no refunds for any on of their items but they do not state that and mislead the consumer. I would never ever recommend dealing with an online international company because what laws really protect us from getting ripped off.

Product or Service Mentioned: Jjshouse Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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