This company should no longer be allowed to sell online. Their customer service is HORRIBLE.
We ordered a dress in a standard size, using the measurements that matched their advertised measurements. The dress did not fit in the shoulders.
Our options according to their email:
“Please be assured that we did make the dresses in the size you ordered. We totally understand that sometimes standard size dresses may not fit well as customized dresses. Here we have worked out the following ways to solve your problem out:
1) If it is convenient, you can go for a local tailor or a professional seamstress to have the dresses re-sized. And we are willing to offer you 10% refund of the dresses value to share the cost.
2) Or we are willing to offer you a 20% discount coupon code to buy a new dress in correct size. And custom size is highly recommended. Meanwhile, you can keep the dresses.
Would you please inform us of your choice? The coupon or refund will be issued upon your confirmation.
Thank you for your understanding. Look forward to your reply.”
No option to return or exchange, even though we were well within the 7 day period stated by their website.
I will NEVER use this company again.
Product or Service Mentioned: Jjshouse Prom Dress.
Reason of review: Return, Exchange or Cancellation Policy.