San Diego, California
Not resolved
2.1
Details
2 comments

The dress was truly beautiful and I never imagined owning anything like it. However, it was one size too small and JJ's House refused to exchange it or refund my money.

I am not a tailor so it is likely that my measurements were not exactly right. But to expect a the fit to be right the first time every time for something that comes by mail (i.e., without the opportunity to try it on) is, to my mind, unreasonable.

Unless you are truly certain you have your measurements EXACTLY right, don't order a dress from this company. I am heart broken that this beautiful dress will sit in my closet and I will look at it and know I can never wear it!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $300.

Preferred solution: Replace the dress with a larger size.

JJsHouse Pros: Dress was truly beautiful.

JJsHouse Cons: Would not exchange it for a different size.

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Anonymous
#1223788

What size is the dress you received? Can you post a picture? Maybe you can sell it.

Anonymous
#1223151

I had the same problem.

The dress was 1 size too small and now I am stuck with it.

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