I ordered a dress & bolero wrap by extra option on my own special sizes/rates.
When I received the dress it didn’t fit well; it was too big. I had to remake it. The wrap, however, was too short, so there wasn’t enough material to remake. When I contacted the company, they asked me to send pictures from myself in the dress, which I did.
I didn’t accept the first proposal of a refund with keeping the dress&wrap or a higher discount on a new purchase. Also I did not accept the second proposal that was the same but a higher %. After that they have given the return address and an returnform to fill in.
I returned the whole parcel. After 2 weeks they send me a statement that they received the parcel and 1 day after that, the whole amount was payed back on my bankaccount.
Every reaction on the ticketsystem on their website was correct and polite.
My complain was investigated and solved correctly and I am satisfied about their customerservice.
Reason of review: Good customer service.