The toll-free JINS contact number, (800) 960-6040, is one of the company's official phone lines available for order status or prescription queries, adjustment support, returns, exchanges, and refunds. Customers can also use it to contact the JINS office for warranty issues, defect claims, shipping, and delivery problems. To reach business representatives in Arcadia, call (321) 307-9484 during working hours. Those consulting company agents in its Santa Clara branch can dial (609) 681-2485. Lastly, (818) 697-1881 is JINS' phone number to consult its office in Sherman Oaks.
Users can contact JINS support via email at support@us.jins.com during business hours. As this is the only official email available, there is usually a high volume of requests every day, and responses to emails can take longer in most cases. Hence, clients with urgent queries or complaints must call JINS customer service instead.
JINS’ headquarters is named JINS Eyewear US, Inc. Customers can visit the company in person at the address: 2855 Stevens Creek Boulevard, Santa Clara, California 95050, United States. Sending a letter or visiting the JINS address is an option available to all users, from those with general inquiries to those seeking to discuss a critical issue with the agents. However, due to the amount of time involved, it is not feasible for clients seeking immediate assistance.
JINS’ hours to reach its offices online and in-person are between 8:00 AM and 12:00 AM PST, seven days a week. However, regardless of the means they choose, customers must consult with all relevant details concerning the issue to ensure better services. If the agent is unable to provide a prompt reply, it may be due to the high volume of requests, and you are required to wait, unless otherwise suggested.
Several options for assistance are available on the JINS website. For instance, users with general issues and queries can consult the FAQs section or browse topics relevant to their concerns for quick self-help. The options available for self-support include fit guides, insurance policies, lens guides, eyewear care, returns, order status, and many more. Clients can also connect with company representatives via JINS’ chat by clicking the relevant option during regular business hours.
