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As I stood at the red computer podium with a tech where standard info was entered on my Lexus 400h including the type of preferred oil for a standard oil change. Based of high mileage I decided on the Pennzoil Synthetic Blend Oil @***.99.

However, Pennzoil Platinum Oil was changed $89.99. And Mobile1 oil was used instead of Pennzoil. The air filter and cabin air filter were changed. Their cost each $29.99.

When I complained about the costs, I was told they were Lexus parts, but that Lexus changed $60ea. When the estimate of costs were displayed it was covered by another drop down box, noting Lexus Mfg recommendation hiding the service repairs, and distracting me from a complete review of the costs. At no time did the tech review ea cost separately, how the labor costs were calculated, or allow me the opportunity to refute the costs. Online shopping for the parts noted the cost of the air filter was $17-19 and the cabin air filter $8.33.

Total bill: $178.63. Rip Off

Reason of review: Pricing issue.

Jiffy Lube Cons: Being ripped off on service.

Location: Shingle Springs, California

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