Redwood City, California
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Not resolved

I got a new wedding set on 12-6.First diamond fell out 12-29.

Related: Jewelry Exchange - Diamonds Repeatedly Falling Out

Center stone fell out 3-14 and third diamond fell out 7-27. Since the ring is still under warranty, they will replace stones at no charge. After the 1 year warranty, I have to start paying for this defective ring. This place is a ripoff and their jewelry is substandard.

That is why they only offer a 1 year warranty. The joke is that when the center stone fell out the corporate office insisted the repair work be done there so that their "master jeweler" could work on it personally, check ALL the prongs and ensure that it was in perfect shape. Three months after that another diamond falls out.

I am battling at this point for a full refund.This place is a joke.

Review about: Wedding Set.

Review #676807 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Warranty
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Jewelry Exchange Ring
Reason of Review / Monetary Loss Warranty issue / $4800
Preferred solution Full refund

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