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Contact JetPens Customer Service

JetPens Phone Numbers and Emails

Customer Service Number:

  • (415) 376-6755
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JetPens Email:

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How to Contact JetPens Customer Service?

Most Popular Number:

(415) 376-6755
Total calls: 46 Issue resolved: 1 Last call: Aug 31, 2024

JetPens provides one main customer service number: 415-376-6755 for solving the majority of issues. Use it for questions related to orders, delivery, returns, and Privacy Policy. Before you call this line, prepare all questions you want to know the answers to in advance. This will help the customer service manager provide you with quick assistance with meaningful answers.

JetPens also has one main email address for solving all issues: jetpens@jetpens.com. Send a letter with general questions and questions regarding the Terms of Service there. You can also email the company via a contact form. Scroll down the main page of the official online store website, choose “Contact Us” in the “Customer Service” block and follow its hyperlink. Enter your email address and question in the appropriate fields of a contact form and click on the “Submit” button.

The JetPens headquarters is located in the United States at 2050 Gateway Place Suite 100-184, San Jose, CA 95131, US. Use it for personal visits if you want to discuss certain corporate-related issues with the company manager. To send letters, documents, and other correspondence, indicate the following JetPens mailing address: Jet Pens 2050 Gateway Pl Ste 100, Box 184 San Jose California 95110 United States on the envelope.

The company does not share information regarding its business hours. It only informs that weekends and holidays are days off. As for a written way of communication, the response to your letter comes within 1 business day. If you need to find out what the JetPens customer service hours are, apply to the company at 415-376-6755 or send a letter to jetpens@jetpens.com.

JetPens Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call JetPens is 4153766755.

  • The longest wait times are on Friday, while the shortest are on Saturday.

  • People call JetPens mainly because of request for information, product/ service, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

JetPens Website:

JetPens Help Center:

Corporate Office Address:

JetPens.com
P.O. BOX 184 2050 Gateway Pl Ste 100
San Jose, California 95110
United States

JetPens Rating Based on 5 Reviews

Rating details

1.2
more details
Delivery Service
Warranty
Discounts and Special Offers
Turnaround Time

Rating stats

Rating trend

Summary of JetPens Customer Service Calls

46 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JetPens?

Shipping and Delivery Question:

  • “Items have not arrived”
  • “I did not get my pen”
  • “Unreceived package”

Request for Information Question:

  • “Question about product”
  • “Looking for product not seen on websitr”
  • “Checking on past order”

Product/ Service Question:

  • “No product delivered”
  • “Personal loan”
  • “Clarify order. Realized our error in placing initial order and reordered items. Our mistake , not yours.”

Return/ Replace Question:

  • “Returns”
  • “Exchange product”

Cards Question:

  • “Place an order with a gift card”

Staff Question:

  • “Customer service”

Other Question:

  • “The call issue has been resolved.Thank you!”
  • “I received my Glow Twsbi fountain pen and tried to fill the barrel for ink but the piston is stuck now and I want to send the pen back so you could fix the piston. I am too scared to make any attempts to fix the as I believe they are delicate pens.”
  • Jetpens refuses to send my order

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