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This was the worst experience I've ever had with an airline. My flight was cancelled 5 mins before getting on a bus to go to the airport all because the plane wasn't full meaning they will not make a full profit and not worth it to them to send into the air.

I'd also like an answer as to why I checked my bags today to go home and it was about 30 dollars cheaper than when I checked them at JetBlue at the beginning of the week. Sounds like your attendants are pocketing some money. I think it's completely unfair as I have a dog at home without adequate care for the rest of the day as my sitter left my key and locked the door anticipating I'd be home in the next 3 hours. So now I will be finding someone to BREAK INTO my house to make sure my dog is okay for another 9 hours.

Mind you THIS IS ALL BECAUSE JETBLUE WILL NOT MAKE A FULL PROFIT OFF OF THIS PLANE. I paid to leave at a certain time and I deserve to leave at that time. I am also now landing over an hour away from the airport my vehicle is at and JetBlue has no answer for how I am going to get to it.

I'm also sure I won't ever see my 2 bags again as the hotel has already sent them to the airport. NEVER flying JetBlue again.

Reason of review: Poor customer service.

Location: Winter Park, Florida

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Guest

Airlines cant just cancel a flight because its not full.They report all delays and cancellations to the dot and faa,along with the reason for cancellation.Flights everyday with every airline have delays.Usually for weather or mechanical issues but it comes down to safety.You should always plan for a possibility of delays.Also just because you paid for your ticket does not mean you deserve anything,other than getting to your destination alive.You agreed to the airlines terms and conditions.It pretty much says the airlines reserves the right to delay or cancel a flight without compensation.You can either take the next available flight or get a refund.

Guest

Now how do you know JetBlue wouldn't fly because the flight was not full? What you forget is that the plane has scheduled flights from the next airport. So even if the plane is not full, the airlines still has to fly the plane to the next scheduled stop so it can pick up passengers for the flight on THAT PLANE that leaves this next airport.

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