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1.6

I bought a wrap around reclining couch and rocking chair from Jeromes around a year and half back. I have had nothing but problems with the rocking chair.

After about six months the bottom of the chair broke causing some ball bearings to leake out and staining my carpet black. I called and Jeromes replaced the chair and cleaned my carpet. About six months after that the second chair broke in the same exact way, once again staining my carpet. I called and at this point it was on the extended care so I had to go through them.

Once again a technician came out, found that they could not fix the chair so a third chair was given to me and the extended care was voided. Now about 6 months later this chair is broken as well in the same exact way. I am very dissatisfied with the quality of this chair. I hoped that the first two was just bad luck and the third would be a quality product.

I am in shock for the price I paid that it does not last more than 6 mon!

I contacted Jeromes and they told me there was NOTHING they could do and they had fulfilled their obligation to me.

I understand if after a year now I had my first problem, but THIS was ongoing and should have been addressed. I would hope that Jeromes would stand by their products and not screw over their customers!

Reason of review: Bad quality.

Location: San Diego, California

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