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Biggest rip offs.. Don't ever buy a warranty.. It's a REAL BIG JOKE. I am not just saying this. The $2500 couches we bought broke with in the first 5 months. Had them come out because of the warranty we bought. And they tried to tell us that we didn't buy one. Then they finally found it after a hour on my phone with them. Then it was the parts are not in this country and that it will take 8-12 weeks to get a new one. Not happy with it. We agreed.. Fast forward 11 months. Called to check on it. (Keep in mind we could not set on our $2500 couch still.) the lady tells me we have one more week to wait and if it's not in they would replace the couches.. Ok. So 2-1/2 weeks later I called and said where is the part when are they picking up the couches.? The lady on the phone said that they never came in. And she was going to check the warehouse to see if they "might" have one there. Fast forward AGAIN A WEEK. I get a call. And she said the warehouse has a few in there and that they will come fix it.. So I called AGAIN TODAY! And this lady tells me they will send someone out Saturday. And there is no time. And that I should of waited 14 weeks. That's how long it takes. So now I have to stay home all day Saturday because I don't have a time set and wait for them To fix the couch that has been setting here for over 14 WEEKS! We have been waiting over 14 weeks for a part they have had just a couple miles away in a warehouse!!

This place is a RIP OFF!! DONT BUY THIS ***. They are cheap. And Definitely DONT BUY THE INSURANCE!!!

Reason of review: Warranty issue.

Location: El Cajon, California

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Guest

I hate Jeromes my couch is falling apart after 13 months!!! Who wants to do a class action suit?

Please email me a cjswimer@***.com. I have a lawyer

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