Update added by user Jan 04, 2015
After stalking Jenn Air and numerous phone calls and emails they have paid my repair bill but would not replace the damaged grate from the defective part.
Original review posted by user Nov 20, 2014
I replaced my element and then knobs, burner, and fan went haywire.After 2 repairmen and $$ finally found that the stunt for the element had been put in on the wrong side from the factory.
They sent 3 elements and all were made wrong, poorly packaged and came in bent. Changed the placement of the stunt and now it works fine. I had asked jenn air for a wiring diagram which they would not supply.
Just happened to have saved mine from when product was new or we may not have figured out what the problem was.Waiting to see if Jenn Air will stand behind this and pay for additional damage of small fire when burner would not shut off.I will add repair bill when I recieve it with details.
More Review Details
What I liked
- 1st guy in parts helpfull
What I disliked
- Customer service
- Reason of review:
- Damaged or defective
- Preferred solution:
- Want my grill replaced my repair bill paid and possible need new controls
- Monetary loss:
- Product or service
- Electric Cooktop
- Review category
- Appliances and Electronics
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