Contact Jellycat Customer Service
How to Reach a Person at Jellycat
Verified Contact Information
Toll-Free Number:
-
1-866-445-3559For USA Customers
Customer Service:
-
+44 207 603 9283Order Issues
Business Sales:
-
+44 207 603 9383Retail Trade Only
Media:
-
+44 845 034 4556Press Inquiries
Business Sales:
sales@jellycat.co.uk
Retail Trade Only
Customer Service:
customerservice@jellycat.com
For USA Customers
hello@jellycat.co.uk
Jellycat Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Jellycat Phone Number
1 (866) 445-3559
Average Hold Time
00:00:25
Average Calls duration
2 minutes
Most Popular Jellycat Email Address
customerservice@jellycat.com
Jellycat Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Medium (44% reported full resolution)
Jellycat Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Jellycat Phone Number | 1 (866) 445-3559 |
| Average Hold Time | 00:00:25 |
| Average Calls duration | 2 minutes |
| Most Popular Jellycat Email Address | customerservice@jellycat.com |
| Jellycat Live Agent Availability | 17% of callers successfully reach a real person |
| Issue Resolution Rate | Medium (44% reported full resolution) |
| Jellycat Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 81% phone, 19% email |
| Common Reasons for Contact | Request for information, return/ replace, shipping and delivery |
| Prepare before the call to Jellycat | First and last name or customer id or account number |
Contact Information
Jellycat Website:
Jellycat Help Center:
Corporate Office Address:
JELLYCAT LIMITED
Westworks Building, 195 Wood Lane
London,
England
W12 7FQ
United Kingdom
Other Info (opening hours):
Customer Service Hours:
Monday to Friday: 9:00am - 5:00pm
Mailind Address:
Jellycat Ltd
PO Box 18931
London
W14 0YF
Fax:
+44 (0)20 7603 9131
Summary of Jellycat Customer Service Calls
22
TOTAL
CALLS
CALLS
01:35
AVG CALL
DURATION
DURATION
44%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Jellycat?
Shipping and Delivery Question:
- “My package was not delivered”
- “Did not receive”
- “Delivery status”
Request for Information Question:
- “Question about purchase”
- “Cannot place order for the pebble jelly cat”
- “I would like to tell you how helpful Gabby was with me to place a order”
Return/ Replace Question:
- “Return label”
Product/ Service Question:
- “Trying to purchase on website and won’t let me”
Other Question:
- “I need another jelly cat bag. I bought 2 bunnies but only 1 bag was sent. They are for 2 separate gifts”
- “Wrong mailing address”
- “Interest in brand”
Compare Jellycat Customer Service To
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Jellycat