Denver, Colorado
100% full Not resolved

I recently purchased and installed a slider door that has a pet door in it, and I am very displeased with the pet door.The pet door flap does not withstand wind, rain, or snow.

The slightest breeze pushes the flap open and lets in all the air. I have a brand new floor, that when it rains, the water comes in through the flap, and I am afraid that it is going to ruin my new floor. The magnet on the flap does not connect to the bottom of the entrance way, and is not strong enough to stay closed (look at the picture and you can see there is a gap between the flap and the bottom of the entrance). The slightest breeze pushes the door open.

I have had 3 mice in my house since we installed the door. For the past 20 years that I have lived in this house, I have had a cheap pet door, and I have never had a problem with wind blowing the door open, rain coming in, or mice helping themselves in.

I spent a lot of money on this door and I am very unsatisfied.How do we solve this problem?

Review about: Sliding Door.

Review #568995 is a subjective opinion of a user.

Customer service
Product or Service Quality
Price Affordability
Not specified
Reason of Review / Monetary Loss Damaged or defective / $1000
Preferred solution Let the company propose a solution

Had an Experience with Jeld Wen?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"We redid our kitchen August 2014 and chose Wolf because of price and we liked the look of the sample cabinet in the showroom. They seemed well made, but now..." Read more
"We had LeafFilter installed and received a lifetime warranty for the system. Six years later the filter screen pulled away and off of a gutter (see picture). We..." Read more
"I live in the Northern part of Michigan. My windows have been a major source of fustration. My front window has condensation on the OUTSIDE most every morning. ..." Read more
"We bought Bellawood Bronze Ultra-Strand Bamboo from Lumber Liquidators. This Bellawood Bronze Ultra-Strand Bamboo is not what you think it is. While it is true that is a solid hardwood,..." Read more
"See image for a screen shot of the summary of my complaint process. I have a 1-year-old space heater that makes so much noise it is unusable. It seems to..." Read more
"I ordered two identical items (coffee mug with cat photo), and received one chipped cup. I emailed them and got back a link to a URL where a claim could..." Read more
" Philadelphia trans Dominatrix Mistress Tissa gave me an STI and has now destroyed my health, my marriage and my life, I've been doing BDSM sessions for over twenty years..." Read more
"I went into the store on March 12, 2017 and purchased a ottoman and after they took my cash money for the purchase and waited two weeks , today 3/23/2017..." Read more