Skip to content
Write review For Business
  • Login

Contact JD Power Customer Service

JD Power Phone Numbers and Emails

Toll-Free Number:

  • (888) 537-6937
Call customer service
Send Message

Legal:

  • (805) 418-8000

JD Power Emails:

Business Customer Service
Brand Licensing
Customer Service
Survey Help Desk
General Info
Legal
Privacy Inquiries
Media
Press Inquiries
Is this your business?

How to Contact JD Power?

Most Popular Number:

(888) 537-6937
Total calls: 18 Last call: Jun 5, 2025
author avatar
PissedConsumer Reporter

To reach JD Power customer service, call the toll-free number 1-888-537-6937. The agent answering your call will assist you or transfer the call to someone who can help you. Call customer service for information about the company or to report a problem. For legal-related concerns you can use the dedicated number 1-805-418-8000 and speak to the JD Power customer service agent.

If you are someone who prefers to communicate with the company in writing you can use the JD Power email system. For general information send your email to information@jdpa.com. If you want to contact customer service survey help desk, email your concern to jdpower.surveys@jdpa.com. The email address for legal matters is legal@jdpa.com. Privacy inquiries can be emailed to jdpowerprivacy@jdpa.com. If you are from the media, you can address your press inquiries to media.relations@jdpa.com. You can request brand licensing information by sending your email to permissions@jdpa.com.

If you have unresolved issues you can request a meeting with a senior representative at JD Power headquarters. Headquarters is accommodated at the corporate office which is located at Two Embarcadero Center, Suite 1500, San Francisco, California 94111, United States. Another address where such a meeting can be arranged is at 30870 Russel Ranch Road, Suite 300, Westlake Village, California 91362. If it is impossible to attend a meeting at any of these two locations, you can send a detailed letter to headquarters. The mailing address is Privacy Official, J.D. Power, 320 East Big Beaver Road, Suite 500, Troy, MI 48083.

JD Powers customer service hours are Monday through Friday from 8:30 AM until 6:00 PM ET. You can call customer service or chat live with an agent during these hours. The call center and its agents can answer questions regarding sales needs, technical support, and account retrieval information.

You can make JD Power contact online via the website. Go to the website and click on "Contact Us." For immediate assistance, review the list of FAQs. If you cannot find what you are looking for, fill out the form on your screen and provide full details regarding your concern. You can expect a response within 2 to 3 working days. Always beware of scams. Note that the company does not get involved in transactions between buyers and sellers and does not offer escrow services. It also doesn't sell replacement parts for any automotive, power sport, or recreational vehicle. You can also learn more about the JD Power rating methodology online.

JD Power Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    73% phone 27% email
  • The best phone number to call JD Power is 8885376937. 95% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Tuesday, while the shortest are on Friday.

  • People call JD Power mainly because of product/ service, return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

JD Power Website:

JD Power Help Center:

Corporate Office Address:

J.D. Power
Two Embarcadero Center, Suite 1500
San Francisco, California 94111
United States

Other Info (opening hours):

Other Location:

30870 Russel Ranch Road,

Suite 300,

Westlake Village,

California 91362


Mailing Address:

Privacy Official

J.D. Power

320 East Big Beaver Road, Suite 500

Troy, MI 48083

More contact details

JD Power Rating Based on 4 Reviews

Rating details

2.3
more details
Diversity of Products or Services
Product or Service Quality
Insurance Quality
Price Affordability

Rating stats

Rating trend

Summary of JD Power Customer Service Calls

19 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JD Power?

Product/ Service Question:

  • “Not satisfied with the claim insurance company is giving”
  • “To purchase a ATV bike”
  • “Nada book price doesn't work from my phone”

Return/ Replace Question:

  • “Can't go back and change answer on your survey!!!”

Website/ Application Question:

  • “Website problems”

Staff Question:

  • “No service”

Shipping and Delivery Question:

  • “Never received my book order”

Other Question:

  • “Specific date on vehicle value can not be put in on web page”
  • “Mart value of 2013 ford escape”
  • “Discrimination”

Compare JD Power Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about JD Power? What happened? What can we help you with?
Submit review Don't show this popup