Jawbone - Customer Care Review from Palmerston North, Manawatu-Wanganui
One of my bands of my up2 tracker broke after not even 6 month of use. After i inquired help from the jawbone customer service team to claim warranty i am sad to say that i got little to no support.
I filled the form on the website and send it off. Got then asked to provide the original invoice - which i did. After that no reply!! After some time i sent another report in over their standard form on the website...i got a generic repy with the inquirey for the invoice (although already provided).
After that again nothing. I followed up with mails that i never got a reply on. It has been now nearly two month and i am none the wiser.
i am massively dissapointed as i loved the product until it broke and would have loved to use it again...but it seems that nobody at jawbone is interested to provide a solution. It is very poor customer service and i am sad that it drove me to write a bad review for the first time in my life.
Reason of review: Warranty issue.
Location: Palmerston North, Manawatu-Wanganui
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