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2.9

The following emails tell the story. 11/4/16 Your warranty replacement is now being processed and will ship shortly.

The return reference number for your non-functioning tracker is 0387****. Sincerely, Jawbone Customer Care 1-800-JAWBONE jawbone.com/support @JawboneSupport 12/2/16 I have not received the replacement tracker. Has it been shipped? 12/25/16 When can I expect to receive my replacement tracker?

1/11/17 I still have not received the replacement Tracker. It's been over two months. No one answers the phone at Jawbone Customer Care. When will I receive my order?

1/12/17 I thought Jawbone was an upright, responsible, honest company.

I'm beginning to doubt that. What's the problem and why haven't you responded to my repeated emails?

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

Jawbone Cons: Have not replaced a product that failed under warranty, Durability of the band, No response to helping me-i have the receipt, Customer service fail.

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