Jansport Phone Numbers and Emails

Toll-Free Number:

  • (855) 818-5966

Customer Service:

  • (800) 426-9227
    Warranty Department (U.S. Only)
  • (510) 814-7400
  • (877) 495-4185


  • (720) 778-4000

Jansport Emails:

Customer Service
Copyright Infringement Inquiries
Press Inquiries
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Jansport Contact Information

Jansport Website:

Jansport Help Center:

Corporate Office Address:

8505 E. Orchard Road
Greenwood Village, Colorado 80111
United States

Other Info (opening hours):


Monday - Friday: 8 am - 6 pm (CT)

Mailing Address:

General Counsel

2701 Harbor Bay Parkway

Alameda, CA 94502

Other Location:

1551 Wewatta Street,

Denver, Colorado 80202

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Jansport Rating Based on 2 Reviews

Rating details

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Exchange, Refund and Cancellation Policy
Product or Service Quality
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Summary of Jansport Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jansport Customer Service?

Request for Information Question:

  • “Donation request”

Other Question:

  • “Warranty”
  • “Disgusting *** backpacks”


Jansport Return Policy
To read more: https://www.jansport.com/my-account/returns.html
Jansport Delivery Policy
To read more: https://www.jansport.com/my-account/shipping-and-billing.html
Jansport Warranty
To read more: https://www.jansport.com/customer-service/lifetime-warranty.html
Jansport Terms of Service
To read more: https://www.jansport.com/customer-service/promotion-terms.html
Jansport Privacy Policy
To read more: https://www.jansport.com/customer-service/privacy-policy.html
Jansport FAQ
To read more: https://www.jansport.com/customer-service/faq.html
Top Jansport Products

Driver 8 Backpack

Related Companies

Vf Corporation, Vans, Timberland, The North Face, Nautica


Jansport is an American label that started as an outdoor gear and pack maker in late 60s. The company has its HQ in Alameda, California. Jansport was started by a trio of like-minded people who brought innovative design of sport goods to the market. Today, Jansport has a selection of renowned products offering its brand loyalists a choice of bags, backpacks, and accessories etc. Jansport supports a number of NGOs offering donations to Big City Mountaineers, Leave No Trace Center for Outdoor Ethics, Mountainfilm in Telluride, and International Mountain Guides etc.

Jansport reviews and complaints

Jansport is ranked 130 out of 394 in Sport Equipment and Accessories category

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