2 comments
Not resolved

I bought 100 sticks of hardiplank in the late 90's with the plans of residing my garage. It has (haha) a 50 year transferable warranty, American company...plus they had a piece of siding sitting in a jar of water on the counter at the store which they claim was there for 5 years. It was expensive, but hey, 50 year warranty. What could go wrong.

Well I went to (finally) put it on and it crumbles to dust. Way to fragile to use. I call the company and I have to fill out papers, send pictures, find the original receipt (yeah, who has that 18 years later- but I did!!). Then they call and deny the claim, saying because it wasn't installed, they won't honor their 50 year warranty. They say it would have to have been kept in dry storage for them to honor it.

I told them the lumber store keeps it in a bottle of water and they claim it's still warranted! I told her to send me the warranty info from the 90's, she promised she would, but never did.

Hardiplank makes a great product, but when they boast about their warranty and standing behind it, it is a big lie!

Review about: Hardiplank Siding.

Review #485741 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $700
Preferred solution Not specified

Had an Experience with James Hardie Siding?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#955754

It's pretty obvious by your picture that the product wasn't properly stored, nor should it have been left sitting around for 15 years. You are way out of line to expect them to replace the product you abused.

Anonymous
#811984

If you went and bought 4 new Firestone tires for your car, brought them home, and then laid them down uncovered outside for 18 years would you expect them to perform on your car as the day you bought them? ALL materials need to be handled appropriately and when treated and used in the fashion a manufacturer tells you most materials will perform as indicated. When one doesn't follow directions or read the warranty, well, there will most likely be an issue.

You May Also Like

Rodney Dean The Fence Man_ Don't say I didn't warn you Rodney Dean The Fence Man " When I contracted with Rodney Dean The Fence man, there were 2 requirements to the install. First, I wanted the top rail of the fence lined up to the..." Read more STAY AWAY from Behr Premium DeckOver!!!!! Behr "We refinished our balcony deck with Behr Premium DeckOver in the Fall of 2015 following all directions to the letter, including using the prescribed Behr deck wash product first, and..." Read more Congoleum - 5 years worn through Congoleum "The picture shows the wear from five years of use in a residence. I installed the tiles and they do work as advertised they are warmer than normal tile and..." Read more Pella - This Company Is Selfish, Greedy And Does Not Care About Their Customers! Pella "I sent Pella Corporation a Very Serious Letter of complaint by email back on Tuesday, August 23, 2016 because I had bought one of their Glass Screen Doors and was..." Read more Living Spaces VIP Protection Plan is a SCAM Living Spaces "I have a similar problem with Living Spaces VIP protection plan. I bought a Summit Space Saver Bed last November. The horizontal wood holding the bed cracked hence because of..." Read more My Assignment Services - Assignment Writing Services My Assignment Services "I am college student of accounting and getting tired from assignment given by university and they provide us a very short time to complete it.In the begging i am trying..." Read more Fendi - Poor quality and customer service Fendi "I bought a pair of of sneaker in black fabric and studs Code: 8E6386SN2F06VN at South Coast Plaza California store a few months ago. After my wife wore it twice,..." Read more Little Caesars - Last night was horrible Little Caesars "Got there about 9:40 the lobby was full they had no pizzas they want to make special features they said they we're closed but I told told them know that..." Read more