Jakks Pacific Phone Numbers and Emails

Toll-Free Number:

  • (877) 875-2557

Jakks Pacific Emails:

Customer Service
Jobs/ Career
Privacy Inquiries

Jakks Pacific Contact Information

Jakks Pacific Website:

Jakks Pacific Help Center:

Corporate Office Address:

JAKKS Pacific, Inc.
2951 28th St.
Santa Monica, California 90405
United States

Other Info (opening hours):


Monday - Friday: 7:30am - 5:00pm

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Jakks Pacific Rating Based on 3 Reviews

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Summary of Jakks Pacific Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jakks Pacific Customer Service?

Return/ Replace Question:

  • “Replacement parts”

Product/ Service Question:

  • “Doll doesn't work”

Request for Information Question:

  • “About A Product”

Other Question:

  • “About When Wave 6 of the Sonic The Hedgehog 4In figures will arrive in target”
  • “Toy issue”
  • “Bike install trouble”


Jakks Pacific Warranty
This 90 DAY LIMITED WARRANTY applies to the original product purchaser, provided the product: 1) was purchased from an authorized JAKKS™ distributor/dealer/retailer, and 2) is returned at The Customer's expense, postage pre-paid and insured, along with the original dated sales receipt to the address noted below. Please save a copy of The Customer's original sales receipt, as the original receipt will not be returned to The Client of Jakks Pacific If The Client return the product to Website without the original dated sales receipt, this warranty coverage will not apply. If the product is determined by JAKKS to be defective and returned to JAKKS within the 90 day warranty period, Jakks Pacific will (at Jakks Pacific's' option) repair or replace it. Return shipment to The Customer may take up to 6 weeks, depending upon The User's location. If The Client's product is repaired or replaced, it will be warranted for the longer of the original warranty or for 30 days after warranty service.
To read more: https://www.jakks.com/warranty/
Jakks Pacific Terms of Service
These Terms of Use are not applicable to websites that are not JAKKS Websites. In certain instances JAKKS may provide hyperlinks on its websites to websites operated by parties other than JAKKS, such as online shopping websites, YouTube and social media websites such as Facebook. JAKKS does not control the activities of those other websites. Carefully review the terms of use applicable to each such website before using such website. READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE, AND IF THE CLIENT ARE UNDER THE AGE OF 18 OR THE AGE OF MAJORITY IN THE CUSTOMER'S JURISDICTION, MAKE SURE THAT THE USER'S PARENT OR LEGAL GUARDIAN READS AND AGREES TO THE TERMS OF USE ON THE CLIENT'S BEHALF. By using this website, The Customer signify The Client's acknowledgement of, and agreement to, these Terms of Use. If The Client do not agree to these Terms of Use, do not use this website.
To read more: https://www.jakks.com/terms.php
Jakks Pacific Privacy Policy
This website ("Site") is owned and operated by JAKKS Pacific, Inc. ("JAKKS," The Company and www.jakks.com). JAKKS takes The Client's privacy seriously and is committed to treating The Customer's personal information with care and respect. This Privacy Policy describes what information this Site gathers about The User of company services how www.jakks.com use that information, what steps Website take to protect that information and what rights The User of Website have to limit or deny JAKKS' access to The Customer's personal information. This Site collects information about The Client of Jakks Pacific to provide and improve Jakks Pacific's' services, communicate offers that The Company believe will interest The User of company services and administer Company's business. All information that JAKKS collects from The Client of Jakks Pacific online is provided by The User of company services voluntarily. www.jakks.com won't require The User to submit more personal information than needed. This Privacy Policy ("Policy") discusses the "personal information" that JAKKS obtains from The User of company services on Company's Site.
To read more: https://www.jakks.com/privacy.php
Jakks Pacific FAQ
To read more: https://www.jakks.com/consumer-relations/faq.php

Goods for children is what Jakks Pacific is specialized in. It sells toys for boys and girls and categorizes its products as interactive, preschool, seasonal, outdoor and designed in the form of pets ones. Children are the main customers and the company is aimed at making satisfied in a whole measure with the items offered to them by JAKKS Pacific. There is a big choice of Disney toys, Pokemons, cartoon heroes and supportive products made for talent development, school preparation and active games. The retailer also takes parts in community programs, namely donates to the development of environmental protection programs and helps children, family and even pets funds all over the planet. Concerning the strategic partnership, it is concluded with Big Brothers Big Sisters Company. The corporate office of the discussed company can be found in Malibu, California.

Jakks Pacific reviews and complaints

Jakks Pacific is ranked 25 out of 317 in Kids' Stores category

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