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We have used Jackson Mountain in the past and didn't have problems UNTIL THIS YEAR. There were 10 of us which did not include small children or pets.

We believe in integrity and accountability which is why this incident was very personal for us. Jackson Mountain has accused us of damaging property (interior lock of a closet with a key pad lock) in the cabin, Parkside Lodge. No locks or doors were damaged at the beginning, during, or the end of our stay. We dispute their "inspection" and have requested a full report, including pictures, and witness statements of the damage.

We look forward to an opportunity to dispute this legally, as well. We have utilized Jackson Mountain Rentals on several occasions and follow rules/policies completely. We did not attempt entry into restricted areas, such as this indoor assumed locked door, as those would not be needed. If we would have accessed the door or area, we would have contacted the property of any noticed damage.

We accessed the bedroom areas (not interior locked doors), bathrooms, game room, kitchen, laundry, movie room, and common living area. We did not access the hot tub either. We have 10 witnesses to these accesses that are available to provide sworn statements. If you are looking for a relaxing vacation, do not book with these people as you would need to thoroughly inspect the cabin, including pictures, as soon as you get there...then complete another inspection, including pictures, upon departure.

I would suggest a video, as well, if you already have a reservation and can't cancel.

We will NEVER use them again and highly suggest you do not either. There are other rental companies.

User's recommendation: Look for other rental companies.

Preferred solution: We would like for Jackson Mountain Homes to be honest and due their due diligence regarding this accusation..

Jackson Mountain Homes Pros: Location.

Jackson Mountain Homes Cons: Being accused of doing something we did not do.

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