Phone communication with the Jackery’s customer service representative is available at the following number: 1-888-502-2236. This toll-free line serves customers in the USA and Canada territory regarding inquiries related to solar generators, portable power stations, accessories, or other products, as well as orders, returns, and general matters. Its operators are available during the following business hours: Monday through Friday from 9 AM to 5 PM PST (customer support) and Monday through Friday from 9 a.m. to 6 p.m. PST (corporate office). When calling, have details such as your product model and order information handy. This will help to speed up the communication process.
If you prefer written communication, Jackery provides several email addresses for different needs. Need general product or warranty support? hello@jackery.com is the address, where you can apply to the specialist for such matters. This channel of communication is available 24/7. If you are a brand or media representative, who wishes to collaborate, send your proposal to marketing@jackery.com. Regarding distribution inquiries, contact Jackery at sales@jackery.com. By composing your email, don't forget to include relevant information like your order number, product details, or your question to receive a faster and more tailored response from the Jackery customer service manager.
The Jackery headquarters is situated in Fremont, California. If you need to send any written correspondence, use the detailed company’s address: 5310 Bunche Drive, Fremont, CA 94538, United States. In this case, be sure that you indicate all the important information on the envelope correctly to ensure smooth correspondence delivery to the main company office.
Jackery provides online support via the official company website. To access the appropriate page from which you can contact the customer care specialist, click on “Visit contact page” under “Jackery Help Center”. You’ll be directed to a separate page with contact forms for customer support and media cooperation. In any of them, you can describe your inquiry in detail and even upload attachments up to 10 MB for clarification.
