Consumers can contact the J Crew Factory customer service team at 1-800-205-7960 for orders, returns, product availability, payment, and general help questions. If the toll-free number mentioned is unavailable, you can also find assistance via the J Crew Factory phone numbers 1-434-385-5775 or 1-866-739-5942. The J Crew customer service department can also provide details about promotions, sizes, and store policies.
If you need support with orders, returns, or product inquiries, you can email the J Crew Factory customer service team at help@jcrew.com. The designated J Crew customer service email addresses for legal queries and privacy-related concerns are privacy@jcrew.com and generalcounsel@jcrew.com. Customers can expect a response during standard J Crew factory hours within 2 to 3 business days.
The J Crew customer service team is available by toll-free phone line from 7 AM to 6 PM ET, 7 days a week. Besides, the regular J Crew factory hours are between 7 AM and 11:59 PM ET, 7 days a week. Customers can call during these hours to obtain assistance with orders, returns, product inquiries, and other problems.
J Crew Factory offers customer service online through several mediums. J Crew Factory chat service is available seven days a week from 7 AM to 11:59 PM Eastern Time, and customers can receive instant assistance. Customers may also submit a contact request form on the company's website for non-urgent issues, and a representative will respond as soon as possible. This is ideal for questions about orders, returns, account issues, or general assistance.
