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Contact J Crew Factory Customer Service

How to Reach a Person at J Crew Factory

Verified Contact Information

Toll-Free Number:

  • 1-800-562-0258
Call Now
Send Message

Customer Service:

  • 1-434-385-5775
    Canadian Orders
  • 1-800-205-7960
    Canadian Orders
  • 1-866-739-5942

Customer Service:

help@jcrew.com

Legal:

privacy@jcrew.com
Privacy Inquiries
generalcounsel@jcrew.com

J Crew Factory Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular J Crew Factory Phone Number
1 (800) 562-0258
Average Calls duration
3 minutes
Most Popular J Crew Factory Email Address
help@jcrew.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
71% phone, 29% email
Common Reasons for Contact
Product/ service, cards, payments and charges
View full overview

How to Contact J Crew Factory?

Consumers can contact the J Crew Factory customer service team at 1-800-205-7960 for orders, returns, product availability, payment, and general help questions. If the toll-free number mentioned is unavailable, you can also find assistance via the J Crew Factory phone numbers 1-434-385-5775 or 1-866-739-5942. The J Crew customer service department can also provide details about promotions, sizes, and store policies.

If you need support with orders, returns, or product inquiries, you can email the J Crew Factory customer service team at help@jcrew.com. The designated J Crew customer service email addresses for legal queries and privacy-related concerns are privacy@jcrew.com and generalcounsel@jcrew.com. Customers can expect a response during standard J Crew factory hours within 2 to 3 business days.

The J Crew customer service team is available by toll-free phone line from 7 AM to 6 PM ET, 7 days a week. Besides, the regular J Crew factory hours are between 7 AM and 11:59 PM ET, 7 days a week. Customers can call during these hours to obtain assistance with orders, returns, product inquiries, and other problems.

J Crew Factory offers customer service online through several mediums. J Crew Factory chat service is available seven days a week from 7 AM to 11:59 PM Eastern Time, and customers can receive instant assistance. Customers may also submit a contact request form on the company's website for non-urgent issues, and a representative will respond as soon as possible. This is ideal for questions about orders, returns, account issues, or general assistance.

PissedConsumer Club

Contact Information

J Crew Factory Website:

J Crew Factory Help Center:

Corporate Office Address:

J.Crew Group, LLC
225 Liberty St.
New York, New York 10281
United States

Other Info (opening hours):

Mailing Address:

J. Crew Group, LLC

Attn: General Counsel

770 Broadway

New York, NY 10003

More contact details

Why Customers Call J Crew Factory?

Top Reasons of Customers Calls

  • Payments and Charges 25%
  • Product/ Service 25%
  • Cards 25%
  • Customer Inquiries & Issues 25%

Payments and Charges

25%
  • "Got charged for an item I didn't buy"

Product/ Service

25%
  • "Damaged merchandise"

Cards

25%
  • "My Cyber Mon order is not being accepted. Using a JCrew MC and have double ck'd everything several x's. My card is legit. I'm very frustrated w/ my JCrew holiday order/lack of. HELP!"

Customer Inquiries & Issues

25%
  • "2 items were taken out of my cart without my knowledge"

Compare J Crew Factory Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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