I recently purchased the Vanilla shake ..I did not like it..very thick and chalky..when I contacted customer service to ask about a refund or credit I was denied a refund because the product was opened. I tried to explained opened it to try it.she ask why my distributor didn't give me a sample..my distributor told me they didn't have samples..so CS lied ,after arguing with CS she afford me 5 perk points!!! REALLY I spent 50.00 and got 5 points!..very dis satisfied and she was very rude and her speech down to a T so I'm thinking this company has a lot of complaints!..its a sad thing because I liked their other products but they need to get Customer Service working to the customers satisfaction DONE!!
Product or Service Mentioned: It Works Shake Supplement.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.
It Works Cons: Poor customer service.