As soon as a friend of mine started selling ITWORKS I was excited and wanted to try it myself and "maybe" consider selling it myself.
So they had this "special" 4 wraps and 4 defining gels and a "extra" 4 wraps. So I saved my $114.00 to order my business kit.
The kits were on backorder, but they never sent a email stating that they would be late. Once it said sent, I was so excited. But after a week it still wasnt there, so I tracked it, low and behold it hadnt been sent yet. Still NO email from them stating to why it still hadnt been sent. Finally it arrived I was sooo happy.. I opened it up and there was no defining gel. They were on back order, but I hadnt recieved ANY word that they were back ordered and that I wasnt going to get them.
So I talked to the person above me she said send in a ticket to Customer service. Which I did. Explained everything to them how there was no contact from them on why my order was LATE and that I would not be recieving my FULL start up business kit, that I had already paid for.
After 2 days I recieved a reply to my "complaint" and all it said sorry you were not satified with our customer service and here is a $20 product order credit.
Wait.. What?? So I emailed them and said sorry but I do not want the credit I want my defining gel. You can not buy ANYthing FROM THEM FOR $20, so I would have to spend MORE money to get the defining gel and tax and shipping.. I told them no, that is not good enough.. You want me to sell your product but so far you (ITWORKS) havent fullfilled your obligation to me yet, and you want me to spend MORE money to get what I already paid for.
Again 2 days later I get a reply. Sorry those 4 defining gels only coming in our business starting kits. But I didnt get mine, thats the problem. How hard can it be to call the production line that puts the kits together and say "Hey send me up 4 definning gels and drop them into the post?? I guess it takes a act of GOD to do that.
So several "tickets and replies" were exchanged. Still very rude and not touching the subject of how "customer service" should be handled. Ive worked in every aspect of retail, so believe me when I say I know what customer service means. OBVIOUSLY ITWORKS does not, nor do they care to.. I even talked to the person above the lady I bought it from, she actually had the guts to tell me "you got 4 extra wraps in your kit you should be grateful for that" talk about rude!!! I said right there and then, I will let EVERYONE know that I can, about how well ITWORKS treat their distrubitors.
I called today to cancel my distributors ID. The wonderful Customer Service lady I talked to, read all the "tickets" and the messages "Cara" sent me and she said no wonder you dont want to continue. I would to if I was in your possition. She said she would send everything to the correct people and hopefully something will be done.
Cant even send my kit back, because I have to pay to send it back and who knows when or if Id get my money back..
Anyone thinking about selling for this company, or even wanting to use their products. Do your research.. I have all the copies of the "tickets and replies" I wont add it to this, but if anyone wants to see them, just let me know..
Supposely this is a Christian based business, if this is how they treat their people, Id be leary of what religon they were.
My honest opinion.. I have NOT talked to, nor seen anyone that has used it and seen any difference..all I have seen is the same pictures over and over and over of the same people, but just a different name selling it..
Product or Service Mentioned: It Works Customer Care.
Reason of review: Several issues: poor customer service, odering processing, pricing, replacing missing items.
Monetary Loss: $114.
Preferred solution: Full refund.
It Works Cons: Take your money but do not fullfill their commitment.