It Works - Need my money back!!!

I have the same issue, I have tried updating my account to cancel auto shipment several times before auto shipment and tried calling the number listed and can't get anyone (just a recording). I didn't receive anything (reminder) until today - I received email stating they were taking out a payment.

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2 answers
Irene Moore
According to the It Works! returns and refunds policy, auto-shipment orders can be canceled through the customer’s online account at by submitting a ticket, or by contacting the It Works! Customer Service Team at 1 800 537 2395 or at 952 540 5699. Please note that all auto-shipment changes must be completed at least 2 days prior to the next auto-shipment process date.
If you still need any assistance, you may contact the IT Works Customer Service Team by the following ways:
  • Call at 800 537 2395 (toll-free)
  • Email at
  • Write to
    908 Riverside Drive
    Palmetto, Florida 34221
    United States

United States Hours of Operation are Monday - Friday from 6.30AM to 8.00PM CST.
Why in the world was I charged $20 on my account? I have already cancelled my it works altogether, but I feel like I should get credited back the $20 for something I know nothing about. This is my second email to y'all.

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