I ordered the vitamin pack and opened the box and realized the pills are too large to swallow. I called the customer service number and requested an exchange or return.
I was told they would not do either because the box had been opened. There are not pictures on the box that show the pills so I asked him How would I know I couldn't swallow the horse pills if I hadn't opened the box.
I told him I wanted to cancel any future shipments and was told I would be charged $50.00 Loyal Customer fee. This is a JOKE!!!!
Product or Service Mentioned: It Works Account.
Reason of review: Poor customer service.
Monetary Loss: $69.
Preferred solution: Full refund.
It Works Cons: Poor customer service, Deception.