As of this date Nov 19th, It Works has done the right thing by me and is resending me my package. I resubmitted a lost package form with the help of one of their representatives Kathleen who is such an angel.
She was compassionate and understanding and helped me in every way she could.I am grateful to her because IT Works has done the right thing by making me a satisfied customer.As for the P.O, I don't know what will happen, they sent me an email saying they will investigate what happened to my package but I believe the mail person delivered it to the wrong address. Anyway I am pleased with IT Works redelivering my package and hope that this mishap never happens to me ever again.
Reason of review: Good customer service.