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i purchased facial serum sachets,the product showed up as white powder,i used minimal amount as was told ,i was using too much, there is hardly anything in the sachet, but still showed a powder residue, and it felt really uncomfortable,even put moisture over top,which the product made no difference, i called the company,before the 30 days, i could not get a refund as products were opened,how can you try a product and not have opened the product up first, i think this would be illegal, so i told them, i dont want anymore products, so i have to pay a non membership fee of about $70nz dollars, and they sent me an email, saying my next shipment would be on its way,after,i already told them ,i dont want anymore or anything to do with this so called company,buyers beware, i think they are an unprofessional company,they take your money quick as anything,i actually think they make there money with the non membership fees,surley it got to be illegal.dont buy it,you are being scammed.

Product or Service Mentioned: It Works Face Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $180.

Preferred solution: Full refund.

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