Austin, Minnesota
1.8K views
Not resolved
1.1
Details
7 comments

After seeing tons and tons of people promoting It Works! I decided to give the cleanse a try.

I was charged for it on March 15 and I still haven't received it. I have already been charged again for another one. I contacted the chick I went through and all she did was give me the number for customer service. I really just want to cancel it all but that would cost $50, which doesn't make sense.

I wasn't told about the Member fee being waved by signing up for auto shipment. I don't even want the products anymore... I was even going to *** the bullet and pay the *** $50 to cancel it but then it wouldn't let me. I have to contact customer service but all I do is get put on hold..

This has definitely been a learning experience.

Don't trust these types of companies. They're all scams.

Product or Service Mentioned: Delivery Service.

Reason of review: Poor customer service.

It Works Pros: How nice they are while pushing 10 products on you.

It Works Cons: Take your money but do not fullfill their commitment, Deception, Customer service.

  • It Works Poorly
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Anonymous
#1168091

The cleanse is a super popular product which puts it on back order a lot!! Unfortunately with it being on back order they can't ship it until it is off of back order and back in stock!

I always check a product before people purchase and inform them if that product is on back order because of this exact issue!!! Also calling and dealing with customer service unfortunately CAN be a hassle which is why I alays call for my customers I never have them call themselves unless they absolutely have to!

I'm so sorry you are having a negative experience! A lot of it sounds like you aren't being guided properly andunfortunately that happens a lot because thereally are a lot of people just in it for the money and not for the customer themselves!

Anonymous
#1155491

It sounds to me like you got someone unwilling to help. Don't blame the whole company for a couple of bad apples.

If my customers have an issue I do my best to help them solve it.

And if I have to calk customer service myself I will. Not all of us are bad and out to screw people over.

Anonymous
#1160203
@Anonymous

I talked to 4 different people, two at the call center and two local girls that sell it. No one helped. This company is *** I'm not the only person I know that has been completely screwed over either.

Liara
#1152378

Hope this has been resolved! I know it just came off back order!

:) the wait is so worth it!

Be sure to drink plenty of water with the cleanse (half your body weight in oz) the results are amazing! I lost 5 lbs in the 2 days!

Anonymous
#1149108

The cleanse was on back order for over a month. It will come. It's Def not a scam I can promise

Anonymous
#1147828

And if you ordered the cleanse, it takes a few weeks. It's been on backorder.

I ordered mine March 12 and I think I got it around April 12 or so.

At least I lost 3 lbs after drinking it! :)

Anonymous
#1147826

There's definitely a hold for customer service. You can get a response usually by the next day if you go to your page and click on support.

It's called submitting a ticket.

I'm so sorry you had a bad experience! I promise we aren't all like that!

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