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2.0

I ordered a kit that they had on TV. I had tried the concealer from Ulta and thought the package was a good deal.

The brush is very good and so is the concealer, but the base is too thick for me and the powder irritates my nose and throat. The mascara doesn't last in this weather and the lip flush is blah! The products in the disc are too thick for me also. I would never reorder, but to my surprise I was charged again for a basic kit on the credit card I used.

I called last week and they said that the order was already placed and that I could cancel once I got my new kit, which just got here.

I'm still waiting on confirmation of my cancellation and on a return label.

This is all a waste of time for me and it irritates me because it was completely unauthorized.

Reason of review: Unauthorized chrage.

Monetary Loss: $53.

Preferred solution: Full refund.

Location: West Palm Beach, Florida

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Guest

I'm going to use up the full size kit to the fullest and return them!

Guest

I got sucked in watching the infomercial.

I liked some of the items but not the bye bye foundation so I called to cancel. They would do everything to keep the customer so she sent me an alternative product but did not cancel my membership so 3 mos later I received the full size kit, to my surprise.

Guest

We just used the return label in the kit, although I did not check a reason because it sounded like they might nitpick...like one reason would qualify for a return but another might not. I just wrote in HUGE letters the words "CANCEL IMMEDIATELY, CUSTOMER HAS ALZHEIMERS" and the date I talked with their customer service.

I took a picture of the invoice with my phone before sending it back.

Letting everyone know...if you like the products, check Amazon and ULTA. The Vitality Lip Flush color is Je Ne Se Quois, but I don't know the blush color.

They are a subsidiary of L'Oreal, so this seemed like nothing more than grocery-store quality cosmetics and not worth the $24 each for the individual kit parts. I'm surprised L'Oreal would have any association with this type of marketing scam.

Guest

Same experience. Now I want to return and there is no return label on line and the instructions say get the address from the website.

The website doesn't even have a tab for returns. Complicated return process and multiple charges to my credit card (monthly).

Doniesha Dnf
reply icon Replying to comment of Guest-1196958

They mailed me a return label. I finally got a full refund for the third charge and a partial ($11.97 less) for the second.

They should not have charge me anything since I didn't enroll in the subscription anyway, but I don't have the desire to call the ever again.

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