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Hired them to winterize our sprinklers. Not only did they fail to winterize the pipes correctly, they left with the water turned off to the main house and this (see picture).

When we called to have them come back and fix the problem, we were told it was our fault (after them telling many lies to try to cover themselves), were hung up one by the lady in the office, then the technician called to berate my wife with profanities. They were adamant to come back to the house, I had to threaten calling the police if they set foot on my property. They eventually tore up our check and placed it in our mailbox, with the technician yelling "here's your check, {{Redacted}} off" as she drove away (have this on video). Incompetent, ignorant and just all around horrible people.

Don't give them your business. They have a "F" rating on BBB for a reason.

Reason of review: Poor customer service.

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Guest

Your post makes the whole situation extremely obvious it is extremely obvious that the system had been winterized and as you said the water to the whole house was shut off knowing that the water needed to be shut off to the sprinklers and it was shut off to your house you turn the water back on without shutting the sprinklers off did you not know where the shut-off for the sprinklers was how would the technician know where the shut off was if you don't, instead of just calling for a technician to come and make it right you turn the water on, knowing that the winterization would need to be redone knowing the backflow preventer stays open all winter long so it cannot crack and break you turn the water on and go outside to take a picture you think this makes someone else look bad this makes you look bad my man

Guest

They have done business with me for MANY MANY MANY years and have always done a fantastic job

Guest
reply icon Replying to comment of Guest-1433760

Same for me. Have always been good.

They must of had the wrong person taking care of the folks with the bad experience. Management should have made some major fixes and fired bad staff.

Unacceptable for any company/business to treat customers this way. Customer is king....

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