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Contact Iowa Total Care Customer Service

How to Reach a Person at Iowa Total Care

Verified Contact Information

Toll-Free Number:

  • 1-833-404-1061
Call Now
Send Message

Customer Service:

  • 1-855-889-7985
    Department of Human Services
  • 1-888-996-0082
    Pharmacy Services

Report Fraud:

  • 1-515-256-4615
    Locally in Des Moines
  • 1-877-446-3787

Complaints/ Feedback:

  • 1-800-368-1019

General Info:

  • 1-314-725-4477

Customer Service:

mobilemembersupport@centene.com
App Suppor
appealsgrievances@iowatotalcare.com

Media:

mediainquiries@centene.com

Report Fraud:

special_investigations_unit@centene.com

Iowa Total Care Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Iowa Total Care Phone Number
1 (888) 996-0082
Average Calls duration
8 minutes
Issue Resolution Rate
Medium (40% reported full resolution)
Iowa Total Care Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
100% phone
View full overview

How to Contact Iowa Total Care?

Most Popular Number:

(833) 404-1061

Iowa Total Care offers numerous phone numbers for different purposes and departments to ensure they provide the members with what they need. The main toll-free Iowa Total Care phone number for general inquiries and assistance is 1-833-404-1061. This line is for overall member services and leads the people to the right departments. Also, another customer service line, 1-855 889-7985, is dedicated to helping members with their specific needs or concerns.
For inquiries from the Department of Human Services, you can call the Iowa Total Care phone number 1-888-996-0082. Individuals could also use the same main lines for pharmacy issues.

Customers can send inquiries to the Iowa Total Care email address for general customer service and mobile app-related inquiries at mobilemembersupport@centene.com. The address to use for issues or queries should be appealsgrievances@iowatotalcare.com. For media inquiries, organizations or professionals may also want to contact the corporate team at mediainquiries@centene.com. Finally, anybody wishing to report fraud via email may reach the Special Investigations Unit at special_investigations_unit@centene.com. Each of these Iowa Total Care email contacts ensures that the most appropriate department handles specific concerns.

This Iowa Total Care office is one of the many ones comprising the larger corporate office of Iowa Total Care, which is located at 1080 Jordan Creek Parkway, Suite 100 South, West Des Moines, Iowa 50266, United States. In addition to the above-mentioned Iowa Total Care headquarters, it is affiliated with Centene Corporation, whose headquarters is located at Centene Plaza, 7700 Forsyth Boulevard, St. Louis, Missouri 63105.
Therefore, for correspondence by individuals or organizations, especially related to public services or documentation, the Department of Human Services' mailing address is Imaging Center 4, PO Box 2027, Cedar Rapids, Iowa 52406.

Iowa Total Care provides its members with round-the-clock availability and access. In an emergency, support and access to health facilities will be available even at the night hours of the day. This includes help for urgent medical questions, life's most dire emergencies, or general questions. To the providers, provider services have National operations. Iowa Tota customer service hours are available Monday through Friday, 7:30 AM to 6:00 PM CT. That gives healthcare providers access to direct support during most business hours.

You could visit the official Iowa Total Care website, where you will access the Contact Us section, which houses published contact information regarding the various departments under different needs. Hence, an individual filling out a Sponsorship Request Form may apply for outreach or community engagement activities. Last but not least, the website also offers a wide variety of self-help resources, permitting users access to most of the usual professional inquiries without contacting customer service directly. Thus, it connects support channels in guided and self-service formats.

PissedConsumer Club

Contact Information

Iowa Total Care Website:

Iowa Total Care Help Center:

Corporate Office Address:

Iowa Total Care
1080 Jordan Creek Parkway, Suite 100 South
West Des Moines, Iowa 50266
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:30am - 6:00pm Central Time


Other Location:

Centene Corporation

Centene Plaza

7700 Forsyth Boulevard

St. Louis, MO 63105


Mailing Address:

Department of Human Services

Imaging Center 4 PO Box 2027

Cedar Rapids, Iowa 52406

More contact details

Fax:

+1-833-809-3868

Summary of Iowa Total Care Customer Service Calls

8 TOTAL
CALLS
07:40 AVG CALL
DURATION
40% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Iowa Total Care?

Request for Information Question:

  • “Check on my card”
  • “About My Medication”

Product/ Service Question:

  • “Need a insurance card”

Other Question:

  • “Teresa with case management”
  • “Refill My Prescription Monday”
  • “My Medicine”

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Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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