IONOS Phone Numbers and Emails

Toll-Free Number:

  • (844) 296-2059
    Canada
Send Message

Customer Service:

  • (267) 481-7983
    1and1 IONOS Cloud Inc.
  • (267) 481-7982
    IONOS Cloud
  • (484) 254-5555
  • +6 126 189 0084
    Australia
  • +44 800 021 1693
    United Kingdom

IONOS Emails:

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How to Contact IONOS Customer Service?

Most Popular Number:

(844) 296-2059
Canada
Total calls: 16 Last call: Mar 13, 2024

What Is the Ionos Phone Number?

It is easy for users in the USA to contact IONOS customer service by dialing their toll-free number, 1-484-254-5555. This direct line can be contacted 24 hours, seven days a week. If you have any questions and you are from the UK, the customer service team can be reached at +44-800-021-1693 any time of the day. To find the right IONOS Cloud product, Canadian users can dial the IONOS phone number, +1-844-296-2059. There is one more direct helpline to speak to the support team, and it is +10267-481-7982.

How Do I Contact Ionos Customer Service via the Website?

The IONOS website provides users with plenty of information to resolve problems via different communication channels. During operational hours, you can contact the personal consultant via chat, email, and phone. For this, click on Contact on the official website. On this page, there is IONOS contact information to connect to the respective support teams worldwide.
The IONOS email to use is info@ionos.com. Additionally, clients can browse through the Help Center page to find a series of frequently asked questions. This allows users to self-help their issues without getting in touch with the IONOS customer service team for concerns that need immediate assistance.

What Is the Ionos Corporate Office Address?

Many clients' queries can be answered online, but sometimes, it's best to visit the support team in person and get the information. From domains and hosting to managing My Account and partner program, users can go to the IONOS office. This builds a personal connection between the agents and clients, allowing transparency to get the most out of the services. The IONOS headquarters is at 2 Logan Square, 100 N 18th St., Suite 400, Philadelphia, PA 19103. Another address is 200 Continental Drive, Suite 401, Newark, DE 19713.

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Contact Information

IONOS Website:

IONOS Help Center:

Corporate Office Address:

IONOS Inc.
Two Logan Square, 100 N 18th St, Ste 400
Philadelphia, Pennsylvania 19103
United States

Other Info (opening hours):

Other Location:

IONOS Cloud Inc.

200 Continental Drive, Suite 401

Newark, NJ 19713

More contact details

IONOS Rating Based on 16 Reviews

Rating details

1.4
more details
Customer service
Value for money
Reliability
Website

Rating stats

Rating trend

How Good is IONOS's Customer Service?

Goreth N
Goreth N
Feels Satisfied | Oct 22, 2023

Good experience and good customer care. I was fully attended to.
Good work
Maria Gorreth

Read full quote
Rifky Dhf
Rifky Dhf
Feels Satisfied | Dec 27, 2022

She was extremely helpful

Read full quote

Summary of IONOS Customer Service Calls

83 TOTAL
CALLS
13:52 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call IONOS?

Account Question:

  • “Password not working”
  • “Unable to log in wordpress”
  • “My account is locked I've updated payment”

Payments and Charges Question:

  • “Invoice”
  • “Billing”
  • “Bill that I know nothing about”

Product/ Service Question:

  • “Cant get purchused product”
  • “My hosting to change over to heartinternet”
  • “My email isn't working”

Request for Information Question:

  • “Inquiry”
  • “Support”
  • “Help with webmail”

Website/ Application Question:

  • “TO BE HELPED TO CREAT A WORDPRESS WEBSITE AT IONOS”
  • “Unable to create a wordpress website at ionos”
  • “Websites are down”

Refund Question:

  • “Need refund”
  • “Termination and refund”

Activation/ Cancellation Question:

  • “Cancelled around. Ayear ago and you put me on auto renewal??”
  • “Cancel”

Shipping and Delivery Question:

  • “Get the C pernel account”

Other Question:

  • “Update”
  • “Hosting issues”
  • “Email issue”

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