Iolo Technologies - Credit Card Overcharged

27 of 106 Iolo Technologies reviews

I ordered iolo System Mechanics from iolo's secure website for ZAR 387.91.A discount of 50% was indicated without any conditions attached.

However, an amount of ZAR 621.27 was deducted from my credit card account. I immediately send a complaint (with screendumps and invoice attached as proof) to Avangate (who referred me to iolo) and iolo. In response, I received an e-mail from iolo with a case number and request to substitute my claim (which I already did in the first e-mail). I submitted everything again and received the same response, which looks like the personal template of the operator for all such cases.

In the next e-mail they requested a telephone number and appropriate time to contact me (living in a timezone at least 7 hours ahead of the US).It all seems to be an attempt to frustrate and delay.

This review is a subjective opinion of a user.
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More Review Details

Privacy and Data Security
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
Billing Practices
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  • What I liked
      No items
  • What I disliked
    • Confusion and dubious practice
    • Overcharging credit card account
    • Poor
    • Poor unprofessional service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$14
Product or service
Iolo System Mechanic
Review category
Software
review #777063

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27 of 106 Iolo Technologies reviews

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