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1.4

I filed my federal with turbo tax as i do every year and opted to pay my fees out of my refund, again like always. I've never had a problem.

until now. 4 weeks later the government says they sent my refund and my bank claims no refund every came through. At this point I am losing my mind. I research on the internet to find out turbo tax uses a third party bank to hold refunds when taking money out.

Santa Barbara Tax Products Group (TPG) is that bank. So i went to the website and typed in my information and low and behold these people were holding my money. There were "security issues" with my account so they held my money. They won't tell me why and when i asked why i wasn't contacted their response was didnt you get our email?

You sent me a *** email?!?!?! Any way all i have do to is send them a variety of personal documents proving i am who i am and after seven more days of waiting they might give me my money. Drivers license, social etc. I am not their customer.

I am a turbo tax customer. if there were any problems that's who you should contact not me because i am not your customer. I will send the documents because what else can i do at this point. I will file lawsuits against both companies, not because i expect to be compensated for dealing with these poorly run organizations I just want legal fees to ensure that no one profits off my pain.

Don't use this company.

The fees are outrageous now, and they might hold your refund and not tell you. If I hadn't found out about the hold they would have sent my refund back to the irs for another 12 weeks of waiting.

Reason of review: Problem with delivery.

TurboTax Cons: Nondisclosure of third party involvement.

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