Lafayette, Louisiana
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Not resolved

We have used a Krystal Clear Saltwater system each of the last four years.The first one we purchased lasted the season, then the power supply went out.

The second lasted two seasons, then the power supply went out. All in all, based on the money we saved in chemicals, it wasn't that bad so we purchased this product in May of this year. We received it, it worked for a week, then we got the dreaded 92 high salt code. Intex (Chinese support of course) sent us a titanium electrode to replace, which took about 10 days.

We replaced that, it worked one night, for about 3 hours, then 92 High Salt Code. Intex (Chinese support once again) sent a new control unit, which took another 10 days. Set it up, worked for about 3 hours, then 92 HIgh Salt Code. Called Chinese Intex support back again, said they would send yet ANOTHER titanium electrode, which of course we still haven't received.

Called Amazon, they were kind enough to send out a new unit, we are shipping back the old original unit. Connect the new unit, it works brilliantly for two nights, 6 total hours, then last night, 92 High Salt Code. By the way, I have an ultra frame rectangle pool, 115 pounds of salt into just over 4500 gallons of water. My salt has been tested several times since set up and has always been in the proper range and I have not added salt.

This product has been a nightmare this year. We have to use chemical chlorine now in our salt water pool, which defeats the purpose. The biggest problem we have had has been the horrible Chinese Intex Support. I emailed them and they said I had to call the number for resolution.

Based on the reviews, either you get a good unit or a bad unit and we obviously got two bad units this year.

We have nowhere to turn to remedy this situation at this point.Good Luck to all that purchase this, hope you win the lottery and get a good unit because a salt water pool with a chlorine generator is a wonderful combination.

Review about: Krystal Saltwater System.

I didn't like: Customer service completely unhelpful, No expedited delivery due to defective unit, Sloppy company poor poor poor customer service, Defective items that i have to repair.

Review #877641 is a subjective opinion of a user.

1.4
Warranty
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Value for money
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Advertised vs Delivered
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Product or Service Quality
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss VERY poor Customer Service and DEFECTIVE items / $120
Preferred solution Let the company propose a solution

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