International Sea and Air Shipping - Paid this company over sux thousand dollars to ship goods that are still in the States
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourJunior Reviewer
The employees of International Sea & Air (ISA) lied from the beginning and held my recently deceased mother's belongings hostage for over a month in a Dallas Warehouse.
They sent two Spanish speaking individuals to pick up my household goods, but without an Inventory List or a receipt. Instead, the Driver promised ISA would send a video as they unloaded at the Warehouse.
When two days passed and no video arrived I wrote ISA to ask about it.
Promptly, a thirty-year employee (Hillary Cammer) telephoned to say I could forget about the video because the Driver (who told me his name was Cesar) was a 'NOBODY' and had absolutely no say in the company, unlike her. This gave me cause for pause because they sent 'Nobody' to pick up my shipment and I gave it to him in good faith. I trusted him, because he was sent to me via ISA.
That was the second sign of trouble. The first was the Container.
ISA initially submitted a quote for a 20-foot Container. They were supplied a list of the items to ship, and prior to pick up a Video Survey was completed. A 20-foot Container would definitely suffice. The day the truck arrived before the two Spanish men even started moving my load they insisted on having me sign papers to the effect that my shipment was for a 40-footer and not a 20.
The Driver insisted I telephone ISA's employee Ronnie (Cohen) in NYC regarding the amount to ship. Mr. Cohen explained he had been instructed by ISA to take only 1000 cm and to leave whatever was over this amount, unless I was prepared to pay for a 40-footer.
Naturally, over this barrel I signed. They took.
Later that same day I wrote to ISA expressing my doubts about the 40-footer, since the 1800cm truck wasn't full, and had a lot of room left empty. (See photos.)
Since I was now paying a 40-footer and the truck wasn't filled I wanted to know if ISA would allow me to take more Totes and a Credenza to their Warehouse. The thirty-year employee, wrote back I could bring additional items, " . .
. although the Warehouse is Bonded and not even I am allowed inside it," she went on to write.
I insisted of going to see my mother's things, so much so they had no alternative but to send me the address.
ISA picked up on Saturday 17 June and on Tuesday (the following week) I was in Dallas.
Turns out the Bonded Warehouse in Dallas has nothing to do with ISA. What ISA refers to as their Bonded Warehouse is the storage facility Extra Space. A storage facility that is open to the public.
It's also where 'Nobody' (Cesar, at the time) maintained private storage bins.
I know there are/were two (at least) because upon their return to Dallas the Loading Crew scattered my shipment between two already preoccupied Storage units. (See photos.)
When I saw my mother's things tI became infuriated! A month later it was explained the stuff in the storage bins belonged to the Driver and his nephew. After seeing the storage bins I immediately drove the five hours back to Arkansas to write ISA an email (with photos) requesting cancellation.
ISAs response was to send an email increasing their initial 11K estimation to almost 16K. They completely ignored the fact that instead of being stored in a single bonded and secure storage unit as was discussed prior to pickup my shipment was stuffed into two preoccupied storage bins!
My email clearly stated my disappointment and that their method to store my mother's things was unacceptable. Hillary Cammer wrote back she had contacted their 'Warehouse Agent' about reorganization and photos but had heard nothing back from him since her email on the 22nd of June. We were now at the end of the month of June and this was most disturbing to read.
I packed the boxes and Totes but had a professional moving company pack all the larger pieces on the advice of the 30-year employee.
The shipment contained no Box Springs, no Mattresses (as seen in the photos of the storage bins), no Refrigerator, or Stove and, in accordance with ISAs SOP insurance was added to the Shipping Contract prior to the goods being collected. Afterwards, as ISA held my mother's things hostage and unceremoniously dropped the insurance cover I learned no logistics company insures items packed by the Owner.
Finally, after contacting the Federal Maritime Commission (FMC) I was allowed to see my shipment again and to engage a competing company. I couldnt believe they would charge me an additional $3590 to see my mother's things again. In the end I would pay ISA over $6500 (the almost $3000 Deposit plus $3590) for them to transport my mothers things from Arkansas to Dallas and hold them hostage for over a month in two preoccupied storage bins.
To begin this transaction I wrote ISA two things:
1.) The shipment constituted mainly Momentoes from my recently deceased mothers home, and,
2.) I do not live in the US.
ISA was informed of my impending departure from the States and told it had to be before the end of July.
They fail to adhere to their Contract and did everything possible to prevent me from taking my shipment to a competing company. In Dallas ISA wanted Cash but their Warehouse Agent came unpreparedhe had no Invoice. How was I to give him cash without a receipt? It was decided by Tim Hagerty (FMC) that a Certified Check would present less risk, only such a Check takes 7 to 10 days to process.
The only method left was a Wire Transfer. By the time I got back to my hotel to pull up ISAs Invoice for their wire transfer information it was too late. This meant spending the weekend in a Dallas hotel. I wired ISA the money and their Office Manager Tailia Aviani quickly responded by telephoning to say a Wire Transfer was unacceptable.
Later, there was an email reading the same: wire transfer unacceptable. Some hours later yet another change of heart only this one contrary to the rest. In the end it came down to pay first, then take my shipment back but without prior inspection so whatever damage, lost or missing items would be of no concern to ISA. Upon retaking my shipment ISA's loading crew had broken my mother's Dinning Table, but $6500 had changed hands and my shipment to this day is still in a Dallas.
This story continues with the second logistics company.
I do not understand that the people in this industry and their tactics go unchecked. Everything they do borders on FRAUDULENT methods.
Unfortunately, I am unable to attach the emails with my receipts for proof of payment because this system will not accept ISA's email receipts.Yet, if someone provides me instructions I will gladly upload them.
User's recommendation: DON’T GIVE YOUR HARD EARNED MONEY TO THESE PEOPLE WHO WILL DISRESPECT YOU AND YOUR PROPERTY.
Monetary Loss: $6500.
Preferred solution: Full refund.
International Sea and Air Shipping Cons: Tell a lot of untruths.
Thank You for Your Reply! We are processing your message.