New Reviewer
Original review updated by user Jan 17, 2024

I have been with International Bancard less than a year and there have been $150+ fee at the end of the monthly statement on a few occasions that only lists it as "Infrastructure." I have a small company and this is a significant fee.

I called customer service who said that they have the right to charge this fee and it is based on how money they have to spend for their infrastructure. Said that it was a one time fee.

Said that they would send me a copy of the contract with the section allowing this highlighted. They never sent it.

I was just charged another $160.

I went over fees extensively before signing up and this intermittent recurring large fee was never disclosed in conversations with their employees.

User's recommendation: Choose another provider. They say they can charge you large amounts randomly for their infrastructure expenses with no notice and no explanation other than "Infrastructure".

Monetary Loss: $300.

Preferred solution: Full refund.

International Bancard Pros: Regular fees are reasonable.

International Bancard Cons: Large random undisclosed fees for infrastructure.

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