Wetumpka, Alabama
Featured 100% full Not resolved

TheaterSeatStore is were I purchased these recliners.Do not buy from them.

I had bought 2 of the Octane Regal 650'SXL and they are both junk. Just like everyone else my shipment was also late by 2 weeks. As you can see the large gaping hole between the back and the seat makes it so uncomfortable. You can only sit in the chair for about 15 minutes because of the headrest leaning your head forward and the board that is across the bottom of the back of the seat were the gaping whole is and that's were the lower part of your back rest against it and there is very little padding.

I had already sent these pictures to their customer support staff and they claim they can fix these issues. I also spoke with Troy and I already know I will be getting the short end of the stick. All I am asking is for them to replace them with a different model but they said it would cost me $450.00 to have them shipped back.

Does this site help you solve the issue with the seller?Rick

Review about: Octane Regal Xl650 Recliner.

I didn't like: Troy or mackenzie.

Review #720353 is a subjective opinion of a user.

Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Customer service
Delivery Service
Style and Design
Price Affordability
Reason of Review / Monetary Loss There is more than one issue customer service run around and product is not as advertized poorly built / $1900
Preferred solution Full refund

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