Customer Inquiries & Issues
36%- "Missed flight"
- "Open my ticket"
- "flight info"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular InterCaribbean Airways Phone Number | 1 (888) 957-3223 |
| Average Hold Time | 00:08:12 |
| Average Calls duration | 4 minutes |
| Most Popular InterCaribbean Airways Email Address | customerservice@intercaribbean.com |
| InterCaribbean Airways Live Agent Availability | 5% of callers successfully reach a real person |
| Issue Resolution Rate | Low (14% reported full resolution) |
| InterCaribbean Airways Customer Service Rating | 1 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Request for information, return/ replace, booking and reservation issues |
| Customer Effort Score | High Effort |
| Prepare before the call to InterCaribbean Airways | Nothing or email |
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.