InStyle Modern - Owner Does Not Care About His Customers or Repeat Business
I purchased a set of 3 stools to test them for a possible large order for a restaurant. I'm also an interior designer.
The stools arrived with no instructions. My husband and I tried to put together as it seemed simple enough but the stool came out crooked. The seat was on a tilt and there was no way you could sit on it properly. It wasn't fitting together correctly. I called and asked for instructions to be sent and was told I had to email for them. Why, they couldn't honor my request over the phone, I don't know.
So I emailed Jacob who asked me to send photos when I complained and said I needed instructions. I sent a number of photos that clearly showed the seat was off balance and his response was, "What's wrong with it?" I advised him it was crooked and if he couldn't tell from the photo to please take my word for it. And again, to send me instructions in case there was a directional issue I didn't know of.
He then told me to send them back. No offer of instructions. I told him he should send me an RMA, as I didn't feel I should pay for shipping back on 3 stools that are defective. I was then ignored.
I called customer service and asked to speak to a manager, figuring there was someone more helpful above Jacob and was horrified when I was told he is the owner. I advised them there was a potential large order and they just ignored me again. If I ran my business like this I wouldn't have one anymore.
I attached the photo-- you decide if you could balance on a tilted chair. I think it's pretty clear.
More Review Details
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- Product or service
- Set Of Stools
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- Furniture and Decor
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