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Contact Insomnia Cookies Customer Service

How to Reach a Person at Insomnia Cookies

Verified Contact Information

Toll-Free Number:

  • 1-877-632-6654
Call Now
Send Message

Customer Service:

apps@insomniacookies.com
App
customerservice@insomniacookies.com

Media:

marketing@insomniacookies.com

Insomnia Cookies Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Insomnia Cookies Phone Number
1 (877) 632-6654
Average Calls duration
1 minute
Most Popular Insomnia Cookies Email Address
customerservice@insomniacookies.com
Issue Resolution Rate
Low (18% reported full resolution)
Contact Method Distribution
65% phone, 35% email
Common Reasons for Contact
Refund, staff and product/ service
View full overview

How to Contact Insomnia Cookies?

The toll-free number 1-877-632-6654 is the only published Insomnia Cookies phone number. This may cause a long waiting time when calling the company. However, there are other ways to contact Insomnia Cookies customer service team and get help. Customers can also email the company’s agents and get solutions to the issues, learn self-help tips and general information on the website.

Insomnia Cookies emails are the most popular way of corresponding with customer service. You can explain your concerns in detail in an email. Customer service reads all emails received and endeavors to respond within 2 days. Send your email to customerservice@insomniacookies.com, except if you contact the company about the app or marketing-related issues. For app-related issues and information, send an email to apps@insomniacookies.com. If you are in need to contact the media department, direct your email to the team at marketing@insomniacookies.com.

There is also an option to visit the company’s support agents at the company’s headquarters. Customers can request a meeting with senior representatives of the company to discuss Insomnia Cookies' business, such as franchising. These meetings usually take place at Insomnia Cookies' headquarters. The corporate office is at Insomnia Cookies LLC, 1 S. Broad St., Ste 1710, Philadelphia, Pennsylvania 19102, United States. Customers can also send official mail to this address.

The Insomnia Cookies hours depend on the specific location and franchise. However, most locations operate from 10 AM to 12 AM, Monday through Thursday. These hours are same Sunday if customers want to speak to the support team. On Fridays and Saturdays, the company’s hours start at 10 AM and end at 3 AM. Outside of these operational hours, customers can write an email team and expect the response in two to three business days. For urgent messages, one can browse the online information.

The Insomnia Cookies website is integral to the company's customer service. Insomnia Cookies support is available via the website. Head to the website and click on "Contact Us." A screen will appear on your mobile device where you have to select the department you are looking for. Click on it and follow the prompts. Follow the company on social media platforms for regular updates and help from the global community. You can also send messages directly to the team via social media.

PissedConsumer Club

Contact Information

Insomnia Cookies Website:

Insomnia Cookies Help Center:

Corporate Office Address:

Insomnia Cookies LLC
1 S. Broad St., Ste 1710
Philadelphia, Pennsylvania 19102
United States

Why Customers Call Insomnia Cookies?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 36%
  • Refund 14%
  • Staff 14%
  • Product/ Service 14%
  • Payments and Charges 7%
  • Website/ Application 7%
  • Questions About an Order 7%

Customer Inquiries & Issues

36%
  • "I want to ask if they can run this past weeks selection of cookies again"
  • "Horrible experience"
  • "Waiting in store for 20 minutes not addresses stated please wait several customers left that were in line"

Refund

14%
  • "Refund"
  • "refund gift card"

Staff

14%
  • "Unprofessional behavior by employee"
  • "Poor customer service"

Product/ Service

14%
  • "Stolen order and money by employees"
  • "Complaint"

Payments and Charges

7%
  • "Getting billed fraudulently without any service"

Website/ Application

7%
  • "Store not open"

Questions About an Order

7%
  • "Issue with my order"

Compare Insomnia Cookies Customer Service To

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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