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In April of 2020, I bought a used Infinti QX 50 that had 30,400 miles on it. I was told that they stand behind their cars and that I would be covered by the Infinti Pre-Owned Vehicle warranty. In addition, I purchased an extended warranty.
During the pandemic I wasnt driving much so I didnt notice until early 2022 that the back hatch makes a cracking noise when opened. The dealership informed me that the defect is not covered under the standard warranty but because I have an extended warranty, I could contact the Infinti Consumer Affairs and request a review. They eventually told me that they were willing to work with me on fixing it. However, in the end I was asked to pay more than $1400 to fix this defect. I decided I can put up with this problem and save me the money.
A year later, I took my car in for service and told them that the dashboard keeps giving me a warning to check the owners manual for the headlight system. I was told that for them to check on anything, it would cost a $239 flat fee and that doesnt not guarantee that they will find the problem.
A few days later, my ENTIRE audio visual control board went dark. I took my car in and paid $239 just for them to tell me something I already knew - its broken!! They told me Unfortunately, this part is NOT covered by your extended warranty and Just the part alone would over $4,000 plus labor In short, it would cost me over $5,300!
I complained that over $5,000 to fix a dashboard issue was unreasonable. I was told, again, to contact Infinti Consumer Affairs to have them look into it. The case went up to the big boss and the case manager called me back a few days later to say NO, we can do anything about it.
How does a 2019 car with only 53,000 miles on it have a *** out electronic panel? Apparently, I am not the only one. What disgusted me is they talked you into buying an useless extended warranty and then told me, Nope, sorry, your issues are NOT covered. These warranties are written to protect the company, and NOT the consumer.
I had been a fan of Infinti for years and have bought three cars in total from them over the years. I am certain I will never step foot into that dealership nor would I ever buy their cars again.
User's recommendation: Do Not Buy Extended Warranty!
Preferred solution: To be repaired at their cost..
INFINITI USA Pros: Close by.
INFINITI USA Cons: Really expensive.
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