Contact INFINITI USA Customer Service

The company does not provide a direct email address to contact the INFINITI USA customer service team. However, you can submit your inquiry via the website. If you need roadside assistance, you can click the Request Service link on the Contact Us page and follow the prompts to get support. To learn about the INFINITI Mobility Assist Program, write to infinitimobilityasst@biworlwide.com. The NFINITI USA contact email for vehicle or product cybersecurity-related issues is VehicleSec@nissan-usa.com. You will usually receive a response to your email within 1-3 business days. The website accessibility feedback can be sent to accessibility@infiniti.com. The company’s email address for Privacy Policy questions is privacy@nissan-usa.com.

The INFINITI USA headquarters mailing address is INFINITI Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee 37068-5003, United States. You can send general questions about the company, its vehicles, and retailers to this address. Legal correspondence and official documentation can be sent to this office as well for the Legal Department to handle. The same address can be used to reach customer service with general feedback, complaints, and suggestions. The IFS Customer Service is available at P.O. Box 660360, Dallas, TX 75266-0360, United States, for inquiries concerning your IFS account. The INFINITI USA address for roadside assistance-related matters is Roadside Assistance, P.O. Box 9145, Medford, MA 02155.

To get in touch with the company’s representatives via the INFINITI USA website, scroll down the homepage and click the Contact Us button in the bottom left corner of the screen. Here, you will find the available ways to reach the customer care team and other departments and experts, including phone numbers, email links, mailing addresses, and hours of operation. You can also click the Chat Now link to start a conversation with a live agent within customer service hours. If you wish to share your experience with the website, click the Site Feedback button in the bottom right corner of the page and complete the survey.