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Contact INFINITI USA Customer Service

How to Reach a Person at INFINITI USA

Verified Contact Information

Toll-Free Number:

  • 1-800-662-6200
Call Now
Send Message

Customer Service:

  • 1-866-503-3431
    Cybersecurity Issues
  • 1-800-778-4211
    End-Of-Lease Questions Only
  • 1-800-627-4437
    IFS Inquiries
  • 1-855-444-7244
    INFINITI InTouch Support
  • 1-800-887-5155
    Leasing Inquiries
  • 1-888-362-8837
    Navigation Store
  • 1-800-835-0221
    Roadside Assistance (Canada)
  • 1-800-662-6200 ext 1
    Roadside Assistance (USA)
  • 1-800-713-3181
    Shopper Assistance

Legal:

  • 1-877-647-2272
    CCPA Inquiries

Accessibility:

accessibility@infiniti.com

Customer Service:

vehiclesec@nissan-usa.com
For Vehicle / Product cybersecurity related issues

Legal:

copyrights@nissan-usa.com
DMCA Inquiries
privacy@nissan-usa.com
Privacy Inquiries
infinitimobilityasst@biworldwide.com
INFINITI Mobility Assist Program

INFINITI USA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular INFINITI USA Phone Number
1 (800) 662-6200
Average Calls duration
1 minute
Most Popular INFINITI USA Email Address
infinitimobilityasst@biworldwide.com
Contact Method Distribution
70% phone, 30% email
Common Reasons for Contact
Product/ service, return/ replace and request for information
View full overview

How to Contact INFINITI USA?

The INFINITI USA phone number for general customer service inquiries is 1-800-662-6200. The helpline is available Monday through Friday between 7 a.m. and 7 p.m. CT. The professional customer care advisors will answer your questions regarding the company’s products and help you choose the vehicle according to your needs and preferences. If you need roadside assistance, you can call 1-800-835-0221. The phone line is operational 24/7 should you require a flat tire change, run out of gas, or need other assistance. To reach the support representatives for INFINITI Owner Services, dial 1-855-444-7244. To get in touch with the agents at INFINITI Shopper Assistance, call 1-800-713-3181.

The company does not provide a direct email address to contact the INFINITI USA customer service team. However, you can submit your inquiry via the website. If you need roadside assistance, you can click the Request Service link on the Contact Us page and follow the prompts to get support. To learn about the INFINITI Mobility Assist Program, write to infinitimobilityasst@biworldwide.com. The NFINITI USA contact email for vehicle or product cybersecurity-related issues is VehicleSec@nissan-usa.com. You will usually receive a response to your email within 1-3 business days. The website accessibility feedback can be sent to accessibility@infiniti.com. The company’s email address for Privacy Policy questions is privacy@nissan-usa.com.

The INFINITI USA headquarters mailing address is INFINITI Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee 37068-5003, United States. You can send general questions about the company, its vehicles, and retailers to this address. Legal correspondence and official documentation can be sent to this office as well for the Legal Department to handle. The same address can be used to reach customer service with general feedback, complaints, and suggestions. The IFS Customer Service is available at P.O. Box 660360, Dallas, TX 75266-0360, United States, for inquiries concerning your IFS account. The INFINITI USA address for roadside assistance-related matters is Roadside Assistance, P.O. Box 9145, Medford, MA 02155.

To get in touch with the company’s representatives via the INFINITI USA website, scroll down the homepage and click the Contact Us button in the bottom left corner of the screen. Here, you will find the available ways to reach the customer care team and other departments and experts, including phone numbers, email links, mailing addresses, and hours of operation. You can also click the Chat Now link to start a conversation with a live agent within customer service hours. If you wish to share your experience with the website, click the Site Feedback button in the bottom right corner of the page and complete the survey.

PissedConsumer Club

Contact Information

INFINITI USA Website:

INFINITI USA Help Center:

Corporate Office Address:

INFINITI Division of Nissan North America, Inc.
P.O. Box 685003
Franklin, Tennessee 37068-5003
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 7:00am - 7:00pm (CT)


Other Locations:

Roadside Assistance

P.O. Box 9145

Medford, MA 02155


IFS Inquiries

P.O. Box 660360

Dallas, TX 75266-0360

More contact details

Why Customers Call INFINITI USA?

Top Reasons of Customers Calls

  • Product/ Service 50%
  • Return/ Replace 17%
  • Request for Information 17%
  • Customer Inquiries & Issues 17%

Product/ Service

50%
  • "Second television will not connect to xfinity. I have tried reconnecting all cables and have the tv"
  • "Complaint"

Return/ Replace

17%
  • "Had windshield replaced- dash lights keep going out. Technician diagnosed as sun load sensors, but says he has never seen both sensors go out at same time. Does Infinity reprogram these sensors?"

Request for Information

17%
  • "Do not remember peacock password"

Customer Inquiries & Issues

17%
  • "Shocks"

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