Contact Indochino Customer Service

INDOCHINO is a true Made to Measure experience. The Client's suit, is made just for The User based on The User's measurements, choice of fabrics and customizations. If The Client of Indochino don't live in a showroom area, INDOCHINO will provide a reimbursement for local tailoring. Please note that The Company do not offer refunds as all Indochino's' garments are made according to The User's measurements and built to fit The Client's needs, no one else's. If there is any issue with the fit, quality, or construction of The Client's garments, please contact Customer Experience within 10 days of receiving The Customer's order. If The Customer's garments require fit adjustments, please bring them into one of Company's showrooms and Indochino's' in-house tailors will alter them for The Client The Client's alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.

To read more: https://www.indochino.com/help/alterations-and-returns

To read more: https://www.indochino.com/help/shipping

These Terms and Conditions ("Terms") shall apply to any transaction between Indochino Apparel Inc., Indochino Apparel Website Inc., ("INDOCHINO", www.indochino.com, www.indochino.com or Indochino's') and its customers ("customer", The Customer or The Customer's), whether made online ("INDOCHINO.com") or at any INDOCHINO location ("Showroom"). Website strive to give The Customer a satisfying experience every time The User of Website visit one of the INDOCHINO Stores. INDOCHINO reserves the right, in its sole discretion and at any time after receiving The Customer's order, to accept, refuse, place on hold or cancel any order The User of Website submit to Website including: 1. if The Client's measurements fall outside the range of Indochino's' available pattern; and 2. the right to limit quantities purchased. Once Website receive The User's order, website will provide The User of company services with an email order confirmation. The User's receipt of an order confirmation does not signify INDOCHINO'S acceptance of The Client's order or a confirmation of Indochino's' offer to sell; but simply an acknowledgement that www.indochino.com received The Customer's order.

To read more: https://www.indochino.com/terms-conditions

To read more: https://www.indochino.com/privacy-policy