Indochino Phone Numbers and Emails

Toll-Free Number:

  • (855) 334-0788

Indochino Emails:

Customer Service
General Info

Indochino Contact Information

Indochino Website:

Indochino Help Center:

Corporate Office Address:

INDOCHINO Apparel Inc.
720 Robson St,
Vancouver, British Columbia V6Z 1A1
Canada

Other Info (opening hours):

Monday-Friday, 8am-5pm PST
Saturday, 9am-5pm PST

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Indochino Rating Based on 5 Reviews

Rating details

1.3
more details
Customer service
Diversity of Products or Services
Discounts and Special Offers
Website

Rating stats

Rating trend

Summary of Indochino Customer Service Calls

25 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Indochino Customer Service?

Shipping and Delivery Question:

  • “Tracking package”
  • “Wrong size paints”
  • “Sizing”

Product/ Service Question:

  • “Trying to get in touch with Mary in the West Farms Mall location their phones do NOT work??”
  • “Incorrect order”

Return/ Replace Question:

  • “Change appointment”

Staff Question:

  • “Customer service”

Request for Information Question:

  • “Questions about a suit I ordered”

Other Question:

  • “I need to Order”
  • “Waiting for my 2 suits and there are in. China since April 8”
  • “Suit help”

About

Indochino Return Policy
INDOCHINO is a true Made to Measure experience. The Client's suit, is made just for The User based on The User's measurements, choice of fabrics and customizations. If The Client of Indochino don't live in a showroom area, INDOCHINO will provide a reimbursement for local tailoring. Please note that The Company do not offer refunds as all Indochino's' garments are made according to The User's measurements and built to fit The Client's needs, no one else's. If there is any issue with the fit, quality, or construction of The Client's garments, please contact Customer Experience within 10 days of receiving The Customer's order. If The Customer's garments require fit adjustments, please bring them into one of Company's showrooms and Indochino's' in-house tailors will alter them for The Client The Client's alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.
To read more: https://www.indochino.com/help/alterations-and-returns
Indochino Delivery Policy
To read more: https://www.indochino.com/help/shipping
Indochino Terms of Service
These Terms and Conditions ("Terms") shall apply to any transaction between Indochino Apparel Inc., Indochino Apparel Website Inc., ("INDOCHINO", www.indochino.com, www.indochino.com or Indochino's') and its customers ("customer", The Customer or The Customer's), whether made online ("INDOCHINO.com") or at any INDOCHINO location ("Showroom"). Website strive to give The Customer a satisfying experience every time The User of Website visit one of the INDOCHINO Stores. INDOCHINO reserves the right, in its sole discretion and at any time after receiving The Customer's order, to accept, refuse, place on hold or cancel any order The User of Website submit to Website including: 1. if The Client's measurements fall outside the range of Indochino's' available pattern; and 2. the right to limit quantities purchased. Once Website receive The User's order, website will provide The User of company services with an email order confirmation. The User's receipt of an order confirmation does not signify INDOCHINO'S acceptance of The Client's order or a confirmation of Indochino's' offer to sell; but simply an acknowledgement that www.indochino.com received The Customer's order.
To read more: https://www.indochino.com/terms-conditions
Indochino Privacy Policy
To read more: https://www.indochino.com/privacy-policy
Indochino Pros and Cons

Cons: No customer service phone, Horrible people, Horrible contact service, Cannot get a hold of anyone

Summary

Indochino is a web store offering a large choice of men’s clothing. Along with its online presence, Indochino has outlets in North America. Indochino offers its collections for citizens in Toronto, Vancouver, New York, San Francisco as well as Boston. Indochino has a wide range of shirts for men such as premium, tuxedo as well as dress collections. Suits lineup at Indochino showcases classics, tuxedos, vests, pants, and blazers among other pieces. Along with pocket squares, accessories product line presents ties, tie clips, cufflinks, pocket squares, and collar pins, etc.

Indochino reviews and complaints

Indochino is ranked 984 out of 3198 in E-commerce category

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